Emily Castillo
Tuckerton,NJ
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Go above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Crew Member
Raising Cane's Restaurants
Webster, TX
08.2024 - 10.2024
- Filled and served various beverages for customers.
- Responded promptly to customer inquiries regarding menu items and special promotions.
- Presented orders to guests within anticipated service times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Rotated inventory to reduce waste and optimize freshness.
- Maintained a clean work area throughout the shift.
- Organized and restocked supplies to support operations and team productivity.
- Monitored food temperatures to ensure safety and quality standards were met.
- Took orders from patrons and input selections into store computer system.
- Made meals in accordance with company standards and requirements.
Part-Time Sales Associate
Journeyz Kidz
Webster, TX
06.2024 - 08.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Deli and Bakery Team Associate
Walmart
Little Egg Harbor, NJ
01.2024 - 04.2024
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Adhered to production specifications, ensuring completion of compliant products.
- Supervised assembler teams and trained or oriented new employees on procedures.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Worked through each required task and step in production processes.
- Prepared products for quality tests and packaging by closely following directions.
- Collaborated with team members to achieve project milestones within set deadlines.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Handled heavy equipment and diverse types of machinery.
Fast Food Associate
King’s Wok
Little Egg Harbor, NJ
08.2019 - 01.2024
- Ensured accurate preparation of food orders to meet customer requests.
- Processed orders and operated register.
- Provided exceptional service to customers.
- Responded to incoming calls and maintained cleanliness in the work area.
- Educated customers on ingredients and preparation techniques before order placement.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Received inventory of food and beverage products to stock in designated areas.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Summer Program Worker
O.C.E.A.N. Inc
Little Egg Harbor, NJ
07.2023 - 08.2023
- Enforced rules of conduct among participants while maintaining a supportive environment conducive to learning.
- Facilitated group sessions to help individuals build life skills and gain knowledge of available resources.
- Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
- Developed appropriate treatment plans focusing on each individual's needs.
- Developed partnerships with community agencies and organizations to ensure client access to needed services.
Front End Associate
Walmart
Little Egg Harbor, NJ
07.2022 - 09.2022
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled returns and exchanges according to company policies.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers and provided assistance with product selection.
- Answered customer inquiries regarding product features, pricing, and availability.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Tracked inventory levels using company software programs.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Ensured pricing is correct and applied discounts and loyalty programs appropriately.
Education
High School Diploma -
Pinelands Regional High School
Little Egg Harbor, NJ06-2023
Skills
- Kitchen equipment operations
- Equipment operation
- Patience and empathy
- Health code compliance
- Food safety
- Equipment monitoring
- Safe food handling
- Menu memorization
- Food safety knowledge
- Excellent customer service
- Supply restocking
- Sanitation protocols
- Reliability and punctuality
- Order accuracy
- Cleanliness and hygiene
- Creativity and innovation
- Hospitality and accommodation
Timeline
Restaurant Crew Member
Raising Cane's Restaurants
08.2024 - 10.2024
Part-Time Sales Associate
Journeyz Kidz
06.2024 - 08.2024
Deli and Bakery Team Associate
Walmart
01.2024 - 04.2024
Summer Program Worker
O.C.E.A.N. Inc
07.2023 - 08.2023
Front End Associate
Walmart
07.2022 - 09.2022
Fast Food Associate
King’s Wok
08.2019 - 01.2024
High School Diploma -
Pinelands Regional High School