Emily Castillo
Bakersfield,CA
Summary
Energetic and customer oriented, with over 3 years of experience in customer service. Experience with stepping into roles as needed and making sure customer satisfaction is a priority while ensuring that there is a positive, successful workplace.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Private Nanny
Private Client
Sherman Oaks, California
06.2025 - 09.2026
- Transported children safely to school, activities, and appointments.
- Organized playtime, crafts, and learning activities for children.
- Managed daily routines, meals, and schedules
- Maintained a safe, healthy, and nurturing environment for the children.
- Communicated daily updates and needs with parents.
- Maintained children's rooms, toys, and clothing in clean order.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
Manager in Training
Journeys Kids
Bakersfield, CA
07.2022 - 05.2025
- Promoted from sales lead, to assistant manager, to MIT within a 5 month time frame.
- Trained on point-of-sale procedures and cash handling standards.
- Broke store sales records and made sure everyone was on track to be the best sales associate they could.
- Prepared weekly schedules to verify proper floor coverage especially during our busiest time of the year.
- Promoted team communication across sales associates, stockroom, and management.
- Helped resolve customer concerns with product knowledge and store policies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained visual displays aligned with Journeys Kids brand presentation.
Education
Independence High School
Bakersfield, CASkills
- Routine scheduling
- Problem solving
- Time management
- Schedule management
- POS systems
- Team supervision
- Customer service
- Leadership
- Child supervision
- Activity planning
- Business development
- Staff leadership
- Marketing
- Payroll administration
- Staff training
- Excellent communication
- Conflict resolution
- Displays and merchandising
- Child supervision
- Activity planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Private Nanny
Private Client
06.2025 - 09.2026
Manager in Training
Journeys Kids
07.2022 - 05.2025
Independence High School