Emily Chitwood
Park Hills,MO
Summary
Results-oriented professional with a comprehensive background in hospitality management and customer service, transitioning into the role of a Universal Banker. Recognized for exceptional learning agility, unwavering work ethic, and a relentless drive for self-improvement. Committed to advancing knowledge and expertise in finance through ongoing education and professional development.
Overview
7
7
years of professional experience
Work History
Universal Banker
Midwest Regional Bank
12.2023 - Current
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Assist clients with inquiries regarding their accounts, products, and services, demonstrating thorough understanding of banking products and procedures.
Online Order Fulfillment
Walmart
12.2022 - 11.2023
- Collaborated with team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Exceeded company-defined quotas for items picked, orders dispensed, and quality checks.
Work Sabbatical to Pursue Higher Education
Self
12.2020 - 12.2022
- Voluntarily took a two-year hiatus to focus on family responsibilities and personal development.
- Provided financial assistance to a landscaping business using Quickbooks software, including invoicing, managing accounts payable and receivable, and generating financial reports.
- Skillfully overseeing household finances, implementing cost-saving strategies, and orchestrating family activities, appointments, and schedules with efficiency and precision.
Remote Billing Specialist
Startek
07.2020 - 12.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Front Desk Manager
Quality Inn
07.2017 - 12.2019
- Developed and maintained detailed spreadsheets to track guest feedback, analyzing data to identify trends and areas for improvement across maintenance, housekeeping, and front desk staff, fostering a proactive approach to enhancing overall guest satisfaction and operational efficiency.
- Trained staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
BBA - Accounting
Western Governors University
Salt Lake City, UT05.2024
Skills
- Front Office Operations
- Conflict Management
- Training and Development
- Cash Handling
- Financial Accounting
- Auditing
- Invoicing
- Root Cause Analysis
- Account Management
- Data Analysis
- Financial Analysis
Accomplishments
- Leveraged proficiency in Microsoft Excel to create feedback tracking spreadsheets, analyzing trends and addressing root causes to enhance guest satisfaction comprehensively, increasing guest satisfaction ratings by 25%.
- Led a team of 15 staff members, fostering a positive work environment by boosting employee confidence and morale with open communication and recognizing individual achievements.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Timeline
Universal Banker
Midwest Regional Bank
12.2023 - Current
Online Order Fulfillment
Walmart
12.2022 - 11.2023
Work Sabbatical to Pursue Higher Education
Self
12.2020 - 12.2022
Remote Billing Specialist
Startek
07.2020 - 12.2020
Front Desk Manager
Quality Inn
07.2017 - 12.2019
BBA - Accounting
Western Governors University
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