Emily Clarke
Tarpon Springs,FL
Summary
Dedicated professional skilled in patient advocacy, care plan coordination, and administration. Strong communication and problem-solving abilities enable effective navigation of complex healthcare environments. Focused on enhancing patient care delivery through collaboration and empathy.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Optum
Dunedin, Florida
01.2024 - Current
- Coordinated patient appointments and managed scheduling for multiple healthcare providers to optimize patient access to care.
- Facilitated communication between patients and clinical staff to ensure care continuity.
- Delivered exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries and resolving issues to enhance patient experience.
- Coordinated and processed patient referrals.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
- Used computer and job-related software to compile and record medical charts and reports.
- Demonstrated proficiency using Microsoft Office applications, including Word and Excel, for various tasks.
- Trained new staff members on front desk procedures and best practices.
- Oversaw work tasks for subordinate receptionists and tracked their performance.
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.
- Demonstrated ability to troubleshoot problems quickly and efficiently.
- Proficiently handled high call volumes while maintaining quality service standards.
Supervisor
Covelli Enterprises
Tarpon Springs, Florida
06.2018 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance, coaching and training to enhance skills and address development areas.
- Created weekly work schedules for team members, aligning staffing levels with project deadlines and operational demands.
- Ensured compliance with company policies, objectives, and communication goals to support operational integrity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction through proactive strategies that addressed needs and resolved concerns effectively.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Organized daily schedule to prioritize tasks and meet deadlines. in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Adapted work schedule to accommodate night, weekend, and holiday shifts across night, weekend and holiday shifts.
Skills
- Resolving Complaints
- Processes and Procedures
- Training and Development
- Calm and Professional Under Pressure
- Microsoft excel
- HIPAA compliance
Timeline
Patient Care Coordinator
Optum
01.2024 - Current
Supervisor
Covelli Enterprises
06.2018 - 09.2024