Emily Clary

Performance Coaching - Mentor and coach team representatives to elevate call quality, build confidence, and consistently surpass performance targets.

Accountability & Performance Management - Address attendance issues and performance gaps directly through constructive feedback, corrective action plans, and progressive discipline when necessary.

Business Alignment - Attend leadership meetings to stay informed on corporate updates and strategic goals, translating those expectations back to the frontline team.

Internal Documentation - Keep accurate, objective logs of personnel interactions, tracking team feedback and milestone conversations.

KPI Tracking & Reporting - Track and publish performance metrics—including daily, weekly, and month-to-date figures, closing ratios, and transfer percentages—to keep the team aligned on goals.

Culture & Engagement - Maintain a positive, high-energy presence on the floor to keep team morale strong and encourage a resilient work environment.

Time-Off Administration -Review and approve employee time-off, sick pay, and PTO requests, ensuring accurate tracking and proper scheduling alignment.

Clerical support - Manage high-volume data entry, document scanning, and general office correspondence with excellent attention to detail.

Billing and correspondence- facilitating client billing and account updates by drafting and distributing emails regarding invoices and cancellations.

Finacial processing- process referral payments securely and accurately through the company’s merchant system.

Mail management - sort and distribute incoming mail and packages efficiently, ensuring delivery to the appropriate team members or departments.

Internal communications - serve as a central communication hub, disseminating critical information smoothly between office staff and management.

Quality assurance- support quality assurance management initiatives to ensure compliance with office standards and operational procedures.

Calendar management - maintain the internal team calendar, accurately tracking and coordinating employee time-off request

Technical- knowledge in Google Docs, Google spreadsheet, excel spreadsheet.

Client Presentations -Deliver engaging product demonstrations and tailored sales presentations that clearly address each client's unique needs.

Target Achievement - Consistently meet and exceed individual sales targets, revenue goals, and key performance metrics.

Relationship Building - Build and maintain strong, trusted relationships with clients to drive long-term retention and satisfaction.

Skin analysis- evaluate skin types, conditions, and concerns to design personalized treatment plans.

Skincare treatment - Perform facials, chemical peels, microdermabrasion, extractions, and body treatments

Hair removal - Waxing

Retail sales - Recommend and sell professional products

Sanitation and Safety- disinfect tools. Sterilization of equipment, maintain pristine, compliant treatment rooms.

Administration- Keep accurate records of treatment, chart client progress, and manage appointment scheduling.

• Presented menu items clearly and answered questions about burgers, sides, and beverage options.
• Order taking
• Delivering food and drinks in a timely manner and check back regularly to ensure guest satisfaction
• Payment processing- handle cash and credit card transactions
• Maintenance- clear and reset tables