Emily Cobb
Chesterland,Ohio
Summary
I've worked in a variety of environments that have shaped me to be a versatile customer service employee. Whether it be engaging one-on-one with a child learning to skate, an elderly customer who can no longer find the product they've been using 'for as long as they can remember,' who may have no clue what to try next, and any individual needs in between, I strive to be as reliable, personable, and knowledgeable as possible. My goal isn't simply a pleasant business interaction, but rather, I hope to alleviate any stressors and make even the most daunting of tasks feel enjoyable and easier to take on the next time around.
Overview
6
6
years of professional experience
Work History
Stocking Associate
Walmart
Chardon, Ohio
12.2021 - Current
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Provided customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Assisted customers in locating products on the shelf or in the backroom.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Lifted materials of varied weights on regular basis.
- Unloaded parcels from truck with care to avoid damage.
Cashier
Giant Eagle
Chesterland, OH
11.2020 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Floor Monitor/Sales Associate
Chagrin Valley Roller Rink
Chagrin Falls, Ohio
10.2018 - 03.2020
- Monitored and enforced safety regulations on the skating rink floor, ensuring all participants followed the rules.
- Kept a vigilant watch over the entire skating area while it was open for business.
- Attended to skaters after accidents, falls, or incidents and prepared the necessary documentation.
- Greeted customers upon arrival, answered questions about services offered, and provided information regarding pricing options.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours, and restocked low supplies in both employee and customer areas.
Education
West Geauga High School
Chesterland, OH06-2021
Skills
- Child Supervision
- Relationship Building
- Problem Resolution
- Physical Stamina
- Enforcing Rules
- Team Communication
- Safety Monitoring
- Critical Thinking
- Decision-Making
- Staff Training
- Customer Assistance
- Time management skills
References
References available upon request.
Timeline
Stocking Associate
Walmart
12.2021 - Current
Cashier
Giant Eagle
11.2020 - 11.2021
Floor Monitor/Sales Associate
Chagrin Valley Roller Rink
10.2018 - 03.2020
West Geauga High School
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