Emily Connelly
Pittsburgh,PA
Summary
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Overview
12
12
years of professional experience
Work History
Custom Tour Specialist- Group Travel
Collette Vacations
Remote
11.2022 - Current
- Design and coordinate custom group travel itineraries, ensuring seamless logistics and participant satisfaction.
- Manage custom tours from design all the way through completion of the tour, overseeing 120+ departures and 4,000+ passengers annually.
- Negotiated favorable contracts with vendors, leading to cost savings for both clients and the company, driving custom contract prices down by 23%.
- Develop relationships with vendors to secure optimal pricing and services for group bookings.
- Manage complex group travel logistics, ensuring a seamless experience for all participants.
- Conduct comprehensive research on destinations, accommodations, and activities for customized trip planning.
- Lead pre-travel meetings to prepare participants, tour managers, and vendors, addressing concerns and enhancing engagement.
Delivery Driver
Uber Eats
United States
03.2018 - Current
- Delivered orders promptly while ensuring food quality and customer satisfaction.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Communicated effectively with customers regarding order status and delivery timelines.
- Maintained cleanliness and organization of delivery equipment and vehicle.
Marketing, Recruiting & Onboarding Coordinator
Equitable Advisors
Remote
03.2020 - 05.2021
- Streamlined onboarding processes, enhancing new employee integration and experience.
- Facilitated orientation sessions, providing essential information on company policies and culture.
- Created and implemented marketing plans for financial professionals.
- Trained financial professionals on digital tools and resources, such as Salesforce, Teams, ZynSuite, and My Marketing Station.
Project Coordinator & Purchaser
Bray Whaler
Centennial, CO
09.2019 - 01.2020
- Contacted vendors to verify on-time processing and shipment of goods on specified date; updated data in expediting reports and tracked invoices.
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Analyzed purchase orders and contracts to optimize procurement processes.
- Managed vendor relationships to ensure timely delivery of high-quality materials.
Travel Agent, Assistant Team Leader & Team Leader
Liberty Travel
Pittsburgh, PA
06.2014 - 05.2019
- Developed accurate sales forecasts by analyzing sales feedback and creating reports for senior leadership
- Monitored budgeting, forecasting, expenditures and performance for all accounts.
- Achieved top salesperson in the region 3 times and top overall travel insurance salesperson.
- Hired, trained, and evaluated personnel in sales, leadership, and marketing, managing a team of 4-8 people.
- Conducted performance reviews with employees to provide coaching for continued development.
- Utilized travel booking systems to streamline reservations and manage client accounts efficiently.
- Provided expert advice on travel destinations.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Education
Bachelor of Arts - Communications
University of Pittsburgh
Pittsburgh, PA08.2019
Skills
- Sales expertise
- KPI Reporting
- Account Management
- Operational Excellence
- Event logistics
- Vendor negotiations
- Budget Management
- Customer relations
- Contract negotiation and management
- Salesforce and other CRM systems
- Sabre
- Advanced itinerary planning
- Relationship management
- Client consultations
- Reservations management
- Advanced itinerary development
LinkedIn Profile:
www.linkedin.com/in/emily-connelly-92392719a
Accomplishments
- Top salesperson in the region 3 times
- Top overall travel insurance salesperson
- Negotiated vendor contracts to savings of 10% or more for 3 years running
- Managed customized travel arrangements for over 10,000 passengers
- Handled over 100 full custom group tours
- Designed and managed a 4 bus tour for one of the nation's top travel agency's Top Performers incentive trip for 2025
Timeline
Custom Tour Specialist- Group Travel
Collette Vacations
11.2022 - Current
Marketing, Recruiting & Onboarding Coordinator
Equitable Advisors
03.2020 - 05.2021
Project Coordinator & Purchaser
Bray Whaler
09.2019 - 01.2020
Delivery Driver
Uber Eats
03.2018 - Current
Travel Agent, Assistant Team Leader & Team Leader
Liberty Travel
06.2014 - 05.2019
Bachelor of Arts - Communications
University of Pittsburgh