Emily Conrad
Bakersfield,CA
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
10
10
years of professional experience
Work History
Regional Care Coordinator
Calson Management
Bakersfield, California
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained documentation of operational procedures and compliance requirements across regions.
- Managed staff training and performance monitoring to promote high levels of productivity.
- Facilitated the resolution of customer complaints within the region.
- Conducted regular audits of regional offices to ensure quality control standards were met.
- Assisted with budgeting and forecasting for the region.
- Collaborated closely with other departments on regional initiatives.
- Provided day-to-day operational support to regional offices in multiple countries.
- Trained, mentored and motivated employees to maximize team productivity.
Assistant Administrator
Calson Management
Bakersfield
06.2020 - Current
- Worked closely with human resources to support employee management and organizational planning.
- Processed expense reports for staff members in accordance with company policies.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Documented expenses, entered invoices, and performed other accounting jobs.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Ensured compliance with company policies and regulations.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Maintained positive working relationship with fellow staff and management.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Patient Care Coordinator
Calson Management
Bakersfield
06.2020 - 04.2025
- Developed treatment plans based on individualized assessment of each patient's needs.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Explained policies, procedures and services to patients.
- Provided emotional support and guidance to patients and their families.
- Provided compassionate support to patients and their families.
- Assisted patients in understanding their care plans and healthcare options.
- Developed and implemented patient care policies and procedures to improve service quality.
- Monitored patient progress and updated care plans accordingly.
Respiratory Therapist
Delano Hospital
Delano , California
07.2016 - 05.2020
- Collaborated with physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Tracked changes in blood chemistry, vital signs and other markers of improvement or decompensation in critically ill patients.
- Monitored patient progress to determine effectiveness of treatments and made necessary adjustments.
Education
Associate of Science -
San Joaquin Valley College
Visalia, CA05-2016
RCFE License
Assisted Living Education
Skills
- Care coordination
- Patient assessment
- Patient education
- Healthcare documentation
- Customer service
- Patient documentation
- Attention to detail
- HIPAA protocol adherence
- Patient relations
- Critical thinking skills
- Administrative supervision
- New hire training
Timeline
Regional Care Coordinator
Calson Management
04.2025 - Current
Assistant Administrator
Calson Management
06.2020 - Current
Patient Care Coordinator
Calson Management
06.2020 - 04.2025
Respiratory Therapist
Delano Hospital
07.2016 - 05.2020
Associate of Science -
San Joaquin Valley College
RCFE License
Assisted Living Education