Emily Coolidge
Sioux Falls,SD
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager/Service Manager
Hy-Vee
Sioux Fall, SD
12.2022 - Current
- Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels
- Formulate pricing philosophies or merchandise, following guidelines established by the Store Director
- Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal
- Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies
- Determined location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability
- Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices
- Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices
- Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
- Support staff and customers by handling escalated customer engagements
Business Development Manager
Gander RV of Denver
Wheat Ridge, CO
02.2021 - 11.2022
- Maximizing sales and profitability of Business Development Center
- Tracking of department & sales team KPI’s; Appointments, calls, sales, CRM use
- Conducting sales & customer service training for sales, BDC, and reception
- Recruit, hire, and manager the performance of all department employees + sales team
- Collect and Analyze metrics to drive department performance
- In dealership HR & IT support
- Drive customer traffic through website management
- Utilizing marketing campaigns and social media presence
Sales Consultant
Strategic Value Media
Durham, NC
01.2019 - 02.2021
- Expert across wide array of trade associations
- Maintained communications across multiple departments and agencies
- KPI’s include outbound activity, pitch rate, closing performance
- High call volume - 150+ calls daily
Education
A.A.S - Business Management
Mitchell Technical Institute
05-2014
Skills
- POS systems
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Loss prevention
- Strategic planning
- Issue resolution
- Inventory & order management
Timeline
Assistant Store Manager/Service Manager
Hy-Vee
12.2022 - Current
Business Development Manager
Gander RV of Denver
02.2021 - 11.2022
Sales Consultant
Strategic Value Media
01.2019 - 02.2021
A.A.S - Business Management
Mitchell Technical Institute
AWARDS & TRAINING
Spirit of MTI Award - Mitchell Technical Institute, 2014, Business Management & Accounting Student Ambassador, 2013-2014, PROACTIVE Sales & Management Training - 2021, Service Manager Certification – Hy-Vee 2025