Emily Cooper
BELLINGHAM
Summary
Detail-oriented Business Administration student at Western Washington University with experience in customer service, operations support, and team leadership. Demonstrated ability to manage responsibilities in high-volume environments while maintaining strong attention to detail and customer satisfaction. Interested in developing skills in management, operations, and business strategy through hands-on professional experience.
Overview
4
4
years of professional experience
Work History
Team Member
Menchie's Frozen Yogurt
Bellingham, WA
08.2025 - Current
- Provided exceptional customer service and assisted guests in selecting frozen yogurt flavors and toppings.
- Maintained cleanliness of work area and ensured compliance with health and safety standards.
- Operated cash register efficiently, processing transactions accurately for customers.
- Collaborated with team members to achieve daily operational goals and enhance service efficiency.
Team Member
Chip Cookies
Meridian, ID
06.2025 - 08.2025
- Oversaw preparation, baking, and packaging of cookies, ensuring adherence to recipes and quality standards.
- Streamlined team operations by restocking supplies and maintaining a clean, welcoming store environment.
- Enhanced customer satisfaction by providing expert guidance on cookie selections. Streamlined cash and credit transaction processes to improve efficiency.
Bagel Maker
Blue Sky Bagels
Boise, ID
06.2025 - 08.2025
- Prepared and served food orders quickly and accurately in a fast-paced environment.
- Provided friendly customer service while taking orders and handling transactions.
- Maintained cleanliness and organization of the kitchen and dining area.
- Operated various kitchen equipment ensuring safety protocols.
- Collaborated with team to streamline production workflows for improved efficiency.
Sales Associate
Lowe's
Bellingham, WA
03.2025 - 06.2025
- Operated point-of-sale system for transactions, ensuring accuracy in cash handling and receipts.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Organized merchandise displays to promote seasonal items and increase visual appeal of the store.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
Team Member
La Creme Frozen Yogurt
Meridian, ID
02.2023 - 06.2024
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Learned and implemented company policies on food preparation and customer interaction.
- Engaged customers in promotional activities, enhancing overall guest experience at the store.
- Prepared beverages and assisted customers in selecting drinks. Maintained cleanliness and organization of the barista station. Supported team members in delivering quality service to patrons.
Sales Associate
Bed Bath & Beyond
Meridian, ID
07.2022 - 02.2023
- Assisted with inventory management and tracking of supplies. Supported team in maintaining accurate records of stock levels. Contributed to organization of inventory processes.
- Oversaw preparation and dispatch of shipments, maintaining compliance with shipping regulations.
- Maintained knowledge of store promotions and merchandise to effectively communicate with customers.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Education
Bachelor of Arts - Business Administration And Management
Western Washington University
Bellingham, WA06-2027
Skills
- Customer service
- Teamwork and collaboration
- Problem solving
- Cash handling
- American Sign Language (4 Years) (Conversational Proficiency)
- Sales and marketing
- Management Information Systems
- Excel
- Effective communication
- Strong organizational skills
Accomplishments
Accepted into The WWU College of Business and Economics Distinguished Scholar Program.
Timeline
Team Member
Menchie's Frozen Yogurt
08.2025 - Current
Team Member
Chip Cookies
06.2025 - 08.2025
Bagel Maker
Blue Sky Bagels
06.2025 - 08.2025
Sales Associate
Lowe's
03.2025 - 06.2025
Team Member
La Creme Frozen Yogurt
02.2023 - 06.2024
Sales Associate
Bed Bath & Beyond
07.2022 - 02.2023
Bachelor of Arts - Business Administration And Management
Western Washington University