Emily Cortez
Huntington Beach,CA
Summary
Results-driven Line Manager specializing in team leadership, process optimization, and conflict resolution. Known for high productivity and efficiently completing tasks. Excel at communication, decision-making, and adaptability, ensuring seamless operations and team cohesion.
Overview
7
7
years of professional experience
Work History
shift lead
Starbucks
08.2018 - Current
- Responsible for leading baristas and upholding our companies mission and values
- Preserving Starbucks “Third Place” at all times
- Aka, creating a safe and judgment free environment that supports diversity
- Responsible for handling money and store keys
- Responsible for connecting with customers and fixing any problems that occur during my shift
- Educating customers on our products and providing detailed descriptions on drink profiles
line manager
Jimmy Johns
05.2017 - 11.2019
- Responsible for overseeing the production line and ensuring sandwiches were made to every corporate standard
- Responsible for resolving customer complaints and building relationships with frequent customers
- Organized the daily labor to ensure peak performance and profit
Education
Marketing
Goldenwest Community College
06-2025
High School Diploma -
Marina High School
06.2018
Skills
- Excellent customer service skills
- Proficient with Microsoft Word, Adobe Photoshop, excel, and Adobe illustrator
- Quality Assurance
- Training Coordination
- I'm well versed with google doc and google slides
- Trained on POS systems
Accomplishments
- Partner of the Quarter Award (June 2019)
- Partner of the Quarter Award (March 2021)
- Promoted to Barista Trainer within 6 months with the company
- Promoted to a manager position after less than two years with the company
- Promoted to leadership position after one year with company
- Promoted to Company Ambassador after two years with company
- Received Most dedicated store member (September 2019)
Timeline
shift lead
Starbucks
08.2018 - Current
line manager
Jimmy Johns
05.2017 - 11.2019
Marketing
Goldenwest Community College
High School Diploma -
Marina High School
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