Jesse Ohler
Forest ,VA
Summary
Enthusiastic and dedicated individual with a proven track record of customer service excellence. Experienced in various roles within the retail and food industry, demonstrating strong communication, teamwork, and problem-solving skills. Eager to contribute my abilities and drive to a dynamic team. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
I Scream You Scream
- Provide exceptional customer service by assisting customers in selecting and ordering products
- Maintain a clean and organized work area, ensuring a pleasant and safe environment for both customers and staff
- Handle cash transactions and operate point-of-sale systems accurately
- Collaborate with team members to ensure efficient daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Shift Lead
Papa Os Pizza Shoppe
08.2021 - 05.2023
- Managed customer orders, prepared and served food items, ensuring quality and timely service
- Maintained inventory levels, monitored supplies, and placed orders as necessary
- Trained new employees in company procedures and customer service standards
- Collaborated with the team to create a positive and cohesive work atmosphere
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Manager
Papa O's Dog House
05.2021 - 08.2022
- Contributed to daily business operations by attending to customer inquiries and orders
- Assisted in managing inventory, ensuring the availability of products and supplies
- Adapted to fast-paced environments, efficiently handling customer requests and resolving issues
- Demonstrated flexibility during the transition as the business changed ownership
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Online Grocery
Walmart
09.2020 - 03.2021
- Pickup (OGP)
- Provided outstanding customer service as a member of the Online Grocery Pickup team
- Accurately picked and packed customer orders, ensuring items were ready for timely pickup
- Collaborated with colleagues to streamline processes and maintain an organized workspace
- Demonstrated strong attention to detail to ensure order accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
High School Diploma -
Home Schooled
FOREST VA2023
Skills
- Excellent customer service skills
- Team collaboration and communication
- Cash handling and point-of-sale systems
- Inventory management and order processing
- Adaptability and quick problem-solving
- Attention to detail and organization
- Client Correspondence
- POS Inventory System Operation
- Guest Satisfaction
Timeline
Shift Lead
Papa Os Pizza Shoppe
08.2021 - 05.2023
Manager
Papa O's Dog House
05.2021 - 08.2022
Online Grocery
Walmart
09.2020 - 03.2021
Shift Lead
I Scream You Scream
High School Diploma -
Home Schooled
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