Emily Cotton
Pensacola,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Optometric Technician
EyeCare Partners
Pensacola, FL
07.2023 - Current
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Maintained a clean work environment by sterilizing instruments after each use.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Conducted vision screenings using automated refraction technology.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Documented patient care by charting patient condition and treatment in records.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Administered diagnostic tests such as tonometry and pachymetry
Tech Consultant
Target
Pensacola, FL
06.2021 - 06.2023
- Troubleshot and resolved problems with programs and systems.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL06.2019
Bachelor of Science - Cyber Security
Pensacola State College
Pensacola, FLSkills
- Issue Resolution/Troubleshooting
- Customer Service
- Microsoft Office
Timeline
Optometric Technician
EyeCare Partners
07.2023 - Current
Tech Consultant
Target
06.2021 - 06.2023
Associate of Arts - General Studies
Pensacola State College
Bachelor of Science - Cyber Security
Pensacola State College