Emily Cunningham
Colorado Springs,CO
Summary
Dedicated professional with strong customer service skills and a friendly attitude. Experienced in training new employees and analyzing sales trends to enhance store performance.
Experienced also with managing multiple responsibilities across various domains, and utilizing strong organizational and problem-solving skills to enhance efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Generalist
Goodwill of Colorado
Monument, CO
06.2020 - Current
- Trained new employees on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular stock audits and reordering supplies as needed.
- Developed visual merchandising displays to enhance store presentation and attract customers.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Analyzed sales trends to identify opportunities for product placement adjustments and strategic promotions.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Operated forklifts and pallet jacks to transport materials within warehouse.
Education
Associate of General Studies -
Pikes Peak Community College
Colorado Springs, CO12-2023
Skills
- Sales and marketing
- Customer service skills
- Patience and composure
- Reliability and punctuality
- Teamwork and collaboration
- Friendly, positive attitude
Certification
Professional Communication
IC3 Key Applications - Global Standard 5
Microsoft Word 2019
Microsoft Outlook 2019
Microsoft Excel 2019
Microsoft PowerPoint 2019
Entrepreneurship and Small Business
Timeline
Generalist
Goodwill of Colorado
06.2020 - Current
Associate of General Studies -
Pikes Peak Community College