Erika Zaragoza
Oakland,CA
Summary
Versatile Generalist with broad experience across multiple industries. Possess strong problem-solving skills, adaptability, and aptitude in people management. In previous roles, have successfully spearheaded projects to completion and contributed to team growth and success.
Overview
2
2
years of professional experience
Work History
Generalist
Macys Department Store
San Leandro, CA
06.2022 - 03.2024
- Provided guidance and support for staff members regarding their roles, responsibilities, and tasks.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Organized and stocked shelves with new inventory of shoes.
- Created visual displays to showcase different styles of shoes.
- Trained new staff on customer service techniques, product knowledge, and store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA05-2027
Lighthouse Community Charter High School
Oakland, CA05-2023
Skills
- Sales and Marketing
- Client Engagement
- Goal Setting
- Customer Service
- Product Merchandising
- Fitting room maintenance
- Returns and exchanges
- Merchandise Display
- FLUENT IN Spanish
- Sales goal achievement
- Store maintenance
- Stock replenishment
- Positive and professional
Languages
Spanish
Native/ Bilingual
Timeline
Generalist
Macys Department Store
06.2022 - 03.2024
Bachelor of Arts - Criminal Justice
San Francisco State University
Lighthouse Community Charter High School
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