Emily DeLano

Financial Casualty & Surety, Inc.

12.2014 - 01.2024

Accomplished multiple tasks within established timeframes.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Onboarded new employees with training and new hire documentation.
Adaptable and proficient in learning new concepts quickly and efficiently.
Streamlined licensing processes by implementing efficient tracking systems and database management techniques.
Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
Streamlined the bail bond application process for faster client turnaround times.
Ensured compliance with all state regulations and licensing requirements for bail bond agents.
Managed a diverse caseload while consistently meeting or exceeding performance metrics and client satisfaction goals.
Managed time efficiently in order to complete all tasks within deadlines.
Regularly processed multiple state invoices in conjunction with Accounting to ensure timely payment and compliance
Skilled at working independently and collaboratively in a team environment.