Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Diaz

Philadelphia,United States

Summary

An accomplished Branch Operations Manager who is organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals. Prospering in any way that is possible. Highly effective leader, planner and problem-solver. I am someone who is both motivated and passionate about providing excellent customer service while exceeding expectations.

Overview

7
7
years of professional experience

Work History

Mail Carrier

United States Post Office
06.2024 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Branch Operations Manager

Santander Bank Us
03.2023 - 06.2024
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Generated financial and operational reports to assist management with business strategy.

Mail Processing Clerk

United States Postal Service, USPS
01.2022 - 03.2023
  • Processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.

Call Center Representative

LogistiCare
12.2020 - 01.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of our services provided as well as providing knowledgeable responses to diverse questions.
  • Answered average of 150 calls, emails and faxes per day, addressing customer inquiries and solving problems

Call Center Representative

Edens Corporation
01.2018 - 07.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Esperanza Academy
Philadelphia, PA
06.2017

Skills

  • Employee Performance
  • Strong Organization Skills
  • Problem-Solving Skills
  • Team Collaboration
  • Critical thinking
  • Computer proficency
  • Compliance Reporting
  • Staff Supervision
  • Cash shipment oversight
  • Branch Operations Management
  • Federal Regulations

Accomplishments

    2023 Qt2 Top Performer

Timeline

Mail Carrier

United States Post Office
06.2024 - Current

Branch Operations Manager

Santander Bank Us
03.2023 - 06.2024

Mail Processing Clerk

United States Postal Service, USPS
01.2022 - 03.2023

Call Center Representative

LogistiCare
12.2020 - 01.2022

Call Center Representative

Edens Corporation
01.2018 - 07.2019

High School Diploma -

Esperanza Academy

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Emily Diaz