EMILY DIAZ
MOTIVE
Cape Coral,FL
1
Language
1
Certification
12
years of professional experience
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Qualified Sr. Technical Program Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Work History
Senior Manager, Installation Partnerships
2 Years 1 Month- Lead Installation Partnerships and Install Operations across the U.S., Mexico, and the U.K., overseeing cross-functional execution spanning Sales, Implementation, Field Ops, Finance/AP, and external install partners.
- Own partner strategy and lifecycle management, including onboarding, pricing, performance governance, escalations, and operational standards across a multi-country installer network.
- Direct Install Ops workflows tied to SOWs, POs, invoice validation, change orders, AP coordination, and reporting to ensure financially sound project execution.
- Manage and develop team leadership across Partner Success, Install Operations, and Install Planning/Strategy, with 4 direct reports and 20 total reports in the organization.
- Drive strategic initiatives including Salesforce case workflows, installer quality programs, job-sheet standardization, and certification readiness.
- Oversee more than $3.0M in quarterly partner spend and over $9M in annualized Pro-Install spend across the partner network.
- Co-own financial operations supporting 676 POs valued at approximately $24.2M and 2,922 invoices valued at approximately $10.4M.
- Developed and implemented process improvements to streamline workflows and reduce turnaround times.
Lead Implementation Consultant
1 Year 10 Months- Managed configuration, installation, and troubleshooting of hardware and software for clients.
- Facilitated training sessions with end users on how to use the software application and install the hardware correctly.
- Fostered collaborative relationships with Pro-Install Partners, ensuring streamlined coordination and successful execution of hardware installation projects
- Prepared detailed status reports for customers on implementation progress, pro-install activities, trials, and proof of concept projects, enhancing transparency and communication.
- Ensured clients received exceptional support and assistance, reinforcing the company's commitment to service excellence.
- Developed and executed project plans, ensuring timely delivery of services and alignment with client goals.
- Managed stakeholder communications, providing regular updates on project progress and addressing concerns promptly.
- Designed documentation and training materials, streamlining onboarding processes for new users.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
CMMS Consultant
8 Months- Developed relationships between customers and internal teams to enhance service delivery.
- Conducted assessments to identify root challenges, summarizing gaps and opportunities for strategic improvements.
- Developed and maintained external strategic partnerships to advance engagement and outreach efforts.
- Communicated key initiatives to customers, ensuring alignment with their expectations and requirements.
Senior Project Manager/Planner
3 Years 9 Months- Guided customers through onboarding process to ensure smooth transition and satisfaction.
- Planned, scheduled and coordinated project activities to meet deadlines.
- Scheduled and facilitated project meetings to align team goals and track progress.
- Prepared and submitted budget estimates, progress reports and cost tracking reports.
- Monitored performance of project team members to provide performance feedback.
- Assigned specific duties to team members to ensure project efficiency. and responsibilities to project personnel.
Technical Customer Support Specialist
9 Months- Developed training materials and procedures, training users to enhance software proficiency.
- Maintained records of daily data communication transactions and installation activities, documenting problems and remedial actions for future reference.
- Collaborated with departmental leaders to define organizational goals and strategic plans, aligning objectives with overall mission.
Digital Commerce Content Operation Specialist
4 Years- Participated in staff conferences to present management with insights and proposals on promoting, distributing, designing, and pricing company products and services.
- Created and enacted procedures to identify advertising needs, enhancing alignment with market trends.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed multiple tasks while adapting to shifting priorities and maintaining high standards.
Education
Certified Nursing Assistant - Nursing
High School Diploma
Skills
Project Management
Software Implementation
Project Analysis
Project scheduling
Work planning
Operations management
Strategic planning
Client Engagement
Cross-functional collaboration
Team coordination
Strategic Partnerships
Analytical Thinking
Problem-Solving
Relationship building
Accomplishments
- Recipient of the Motive Most Valuable Award in 2023
- Consistently maintained high customer satisfaction ratings.
- Created highly effective SOPs that significantly impacted efficiency and improved operations.
Certification
eMaint CMMS Certified Professional
Hp rp5700 Business PC Service and Maintenance
CNA
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager, Installation Partnerships
MOTIVE
07.2024 - CurrentRead More
Lead Implementation Consultant
MOTIVE
09.2022 - 07.2024Read More
CMMS Consultant
Fluke Corporation
01.2022 - 09.2022Read More
Technical Customer Support Specialist
Fluke Corporation
07.2018 - 04.2019Read More
Senior Project Manager/Planner
Fluke Corporation
04.2018 - 01.2022Read More
Digital Commerce Content Operation Specialist
Chico's FAS
07.2014 - 07.2018Read More
Wilby High School
High School Diploma
Read More
Allied Health
Certified Nursing Assistant from Nursing
Read More
References
References available upon request.