Emily Diaz
Albuquerque,NM
Summary
Detail-oriented operations leader with expertise in staff training and compliance monitoring. Developed effective communication strategies and training materials to enhance team performance and ensure consistent procedures. Background includes insurance file review and quality assurance, with a focus on policy compliance and analytical problem-solving.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Rating Specialist
CNA Insurance
Albuquerque, New Mexico
08.2024 - Current
- Reviewed insurance files for CNA policy compliance and accurate coverage details.
- Investigated claim notes, loss reports, and supporting documentation for accuracy.
- Applied underwriting guidelines to support policy decisions and risk review.
- Participated in ongoing training and compliance activities.
- Created training materials for new hires on the company's procedures and policies.
- Maintained a positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Ministerial Intern
Crossroads Community Church Albuquerque
Albuquerque, New Mexico
02.2022 - Current
- Coordinated volunteer schedules for church events, ministries, and outreach programs.
- Prepared sermon notes, prayer lists, and ministry materials for pastoral staff.
- Assisted with pastoral care visits and provided follow-up counseling and support for congregation members.
- Organized discipleship groups, Bible study sessions, and ministry communication.
- Supported community engagement initiatives by executing outreach tasks that connected church programs with local needs. for Crossroads Community Church Albuquerque community programs.
- Attended committee hearings and other political events in order to provide relevant updates to the Ministerial team.
- Participated in weekly strategy sessions to discuss upcoming projects and initiatives within the Ministry.
- Developed lesson plans in accordance with curricula and core church beliefs.
- Coordinated special holiday and spiritual events to enhance community involvement and foster deeper connections.
General Manager
Starry Moon
Albuquerque, New Mexico
09.2021 - 08.2024
- Directed Starry Moon daily operations across service, staffing, and facility standards.
- Managed budgets, ordering, and inventory control for Starry Moon locations.
- Led Starry Moon team hiring, onboarding, coaching, and performance reviews.
- Monitored customer service issues and resolved concerns with Starry Moon guests.
- Enforced safety, cleanliness, and compliance procedures across Starry Moon operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
Education
Bachelor of Arts - Business General Management
University of New Mexico
Albuquerque, NM05-2024
Skills
- Policy compliance
- Underwriting guidelines
- Risk assessment
- Insurance file review
- Compliance monitoring
- Quality control
- Attention to detail
- Analytical thinking
- Project management
- Microsoft Office Suite
- Team leadership
- Customer relations
- Effective communication
- Problem solving
Certification
- Local Ministers License from Crossroads Community Church Albuquerque
Timeline
Rating Specialist
CNA Insurance
08.2024 - Current
Ministerial Intern
Crossroads Community Church Albuquerque
02.2022 - Current
General Manager
Starry Moon
09.2021 - 08.2024
Bachelor of Arts - Business General Management
University of New Mexico