Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Dilport

Cedar Hill,MO

Summary

Dedicated Technical Product Analyst with 15+ years of excellent customer service. Assisting with various projects and tasks aside from the day to day duties. I enjoy working on a team, assisting teammates, and continuously learning.

Overview

15
15
years of professional experience

Work History

Technical Product Support Analyst-Senior

Equifax
St. Louis, MO
06.2021 - Current
  • Assisted with troubleshooting and resolving customer inquiries related to product usage.
  • Provided technical support for web application.
  • Identifying cause of customer issues to resolve them in a timely manner.
  • Resolved customer complaints through phone, email, and chat support in a timely manner.
  • Investigated complex problems by consulting internal teams to provide resolution advice for customers.
  • Maintained knowledge base content of products and processes.
  • Ensured compliance with security standards, policies and procedures.
  • Assisting with various side tasks, projects, and testing.

Customer Service Representative - Senior

Equifax
St Louis, MO
08.2014 - 05.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with web product.
  • Assisted with side tasks and projects.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Queen's Super Market
Pevely, MO
08.2009 - 11.2013
  • Greeted customers and answered any questions they had about the store's products.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.

Education

Associate of Arts - Liberal Arts And General Studies

Jefferson College
Hillsboro, MO
05-2013

High School Diploma -

Herculaneum High School
Herculaneum, MO
05-2009

Skills

  • Incident and Issue Troubleshooting and Reporting
  • Remote Support
  • Training abilities
  • User Administration and Support
  • 15 years of Customer Service
  • Active Listening
  • Application support
  • Online Chat Support
  • Multitasking
  • Adaptability and Flexibility
  • Time management abilities
  • Task Prioritization

References

References available upon request.

Timeline

Technical Product Support Analyst-Senior

Equifax
06.2021 - Current

Customer Service Representative - Senior

Equifax
08.2014 - 05.2021

Cashier

Queen's Super Market
08.2009 - 11.2013

Associate of Arts - Liberal Arts And General Studies

Jefferson College

High School Diploma -

Herculaneum High School

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Emily Dilport