Emily DiTolla
599 Guymard Turnpike, Middletown ,NY
Summary
Dedicated human services professional with over five years of experience in counseling, benefit administration and an additional three years of front-line supervisory experience. Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Program Director
Adapt Of The Hudson Valley
Middletown, NY
09.2023 - Current
- Maintained general oversight of up to 11 residential programs providing support to adults with developmental disabilities.
- Developed and implemented training programs for staff.
- Created and managed budgets, efficiently allocating resources for each program.
- Analyzed trends and data to inform decision-making and program development.
- Improved residential program quality by developing and implementing innovative program strategies.
- Maintained safe living environment for all residents through consistent adherence to health and safety regulations.
- Collaborated with multidisciplinary teams to ensure comprehensive support and care was provided for each resident's unique needs.
Benefits Coordinator
IATSE National Benefit Fund
New York, NY
11.2017 - 04.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Cultivated impactful relationships with participants and drove business development by delivering plan knowledge
- Explained complex benefits to plan participants in easy to understand terms in order to educate each on available options
- Checked employees' benefits enrollment for accuracy and inputted all data into Syntonic and relevant carrier systems
Group Home Manager
New Concepts for Living
Rochelle Park, NJ
02.2017 - 11.2017
- Managed team of up to 15 direct reports
- Used skills such as active listening and collaborative problem-solving daily to connect with patients/staff and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Community Habilitation Specialist
Rockland County Association for Learning Disabilities
Rockland County, NY
06.2016 - 02.2017
- Provided direct care services including assistance with daily living skills, organizational skills, household management, counseling and other needs
- Provided individualized skills training in client home and community using principles of ABA
- Billed and cooperated with Medicare, Medicaid and private insurance providers to resolve any and all billing issues
- Helped vulnerable individuals navigate complex healthcare system
- Provided complex counseling and identified alternative resources for patient care
Assistant Supervisor
Rockland County Association for Learning Disabilities
Nanuet, NY
08.2016 - 02.2017
- Managed team of up to five direct reports
- Facilitated and provided new hire orientation for all new staff discussing fundamental, program-specific tasks, in addition to required state and federal trainings, and client debriefings
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Developed and implemented Individualized Service Plans (ISP's) and managed maladaptive behaviors using principles of applied behavior analysis (ABA)
- Provided thorough supervision for day-to-day operations of day habilitation program in accordance with Federal and NYS OPWDD policies and guidelines
- Input client information into Epic and verified information in client record was current and accurate
Direct Support Professional - Healthcare Specialist
Rockland County Association for Learning Disabilities
Nanuet, NY
08.2015 - 08.2016
- Served as medical liaison working alongside leadership team streamlining all workflow pertaining to medical system.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication to up to eight clients and properly documented outcomes.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Developed rapport to create safe and trusting environment for care.
Education
Master of Science - Marriage And Family Therapy
Mercy College
Dobbs Ferry, NY05.2025
Master of Public Administration - Health Services Administration
Mercy College
Dobbs Ferry, NY05.2020
Bachelor of Science - Behavioral Science
Mercy College
Dobbs Ferry, NY05.2018
Skills
- Conflict resolution
- Treatment planning
- Service screening
- Excellent written and verbal communication
- Case management and crisis intervention
- Strategic decision-making
- Reflective listening
- Intervention planning
Certification
- CPR/First Aid (American Heart Association & Red Cross)
- NYS Mediator (NYS- IMCR)
Timeline
Residential Program Director
Adapt Of The Hudson Valley
09.2023 - Current
Benefits Coordinator
IATSE National Benefit Fund
11.2017 - 04.2023
Group Home Manager
New Concepts for Living
02.2017 - 11.2017
Assistant Supervisor
Rockland County Association for Learning Disabilities
08.2016 - 02.2017
Community Habilitation Specialist
Rockland County Association for Learning Disabilities
06.2016 - 02.2017
Direct Support Professional - Healthcare Specialist
Rockland County Association for Learning Disabilities
08.2015 - 08.2016
Master of Science - Marriage And Family Therapy
Mercy College
Master of Public Administration - Health Services Administration
Mercy College
Bachelor of Science - Behavioral Science
Mercy College
- CPR/First Aid (American Heart Association & Red Cross)
- NYS Mediator (NYS- IMCR)
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