Jenisa Urrutia
Lawrence,KS
Summary
Dynamic leader with extensive experience at Neuvant House, excelling in staff supervision and budget management. Demonstrated success in crisis intervention and conflict resolution, enhancing operational efficiency and staff performance. Skilled in event coordination and volunteer management, with a proven track record of fostering strong relationships and achieving significant improvements in resident engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Program Director
Neuvant House
Lawrence, KS
11.2023 - Current
- Provided ongoing support to residential staff by providing guidance in problem solving techniques and conflict resolution strategies.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Assisted in developing training materials for staff as needed.
- Recruited, interviewed, and hired volunteers and staff.
- Facilitated communication between families and guardians and residential staff regarding resident's progress or issues that may arise.
- Prepared and maintained budgets, personnel records or training manuals.
- Organized special events such as holiday celebrations, field trips or group outings.
- Collaborated with other departments within the agency to coordinate services for residents.
- Assisted with set up for social events and food deliveries.
- Managed scheduling for the activities department.
Activity Assistant
Neuvant House
Lawrence , KS
05.2022 - 10.2023
- Encouraged participation from residents who are reluctant to join in group activities.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Utilized problem solving skills when dealing with difficult situations between residents.
- Conducted one-on-one activities with residents who require special attention.
- Assisted in the planning and implementation of activities for residents.
Dietary Aide
Neuvant House
Lawrence, KS
01.2022 - 05.2022
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Served specific meals to patients with special dietary needs.
- Set up trays for patients upon request.
- Cleaned and maintained dining room during and after each meal service.
- Cleaned and sanitized kitchen equipment and surfaces.
Receptionist/cashier
Griffith Ford
San Marcos , Texas
09.2021 - 11.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Brand Representative
Abercrombie & Fitch
Overland Park, KS
11.2020 - 09.2021
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Increased sales by encouraging customers to purchase additional products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
Crew Member
Wendy's
Ottawa, KS
06.2019 - 10.2020
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Ottawa High School
Ottawa, KS05-2021
Associate of Applied Science - Interior Design
Johnson County Community College
Overland Park, KSSkills
- Staff supervision
- Budget management
- Crisis intervention
- Activity planning
- Training development
- Conflict resolution
- Performance evaluation
- Event coordination
- Volunteer management
- Marketing and promotion
- Written and verbal communication
- Problem-solving abilities
- Event planning
Certification
- Digital Marketing Certifications- Johnson County Community College
May 2024
Timeline
Residential Program Director
Neuvant House
11.2023 - Current
Activity Assistant
Neuvant House
05.2022 - 10.2023
Dietary Aide
Neuvant House
01.2022 - 05.2022
Receptionist/cashier
Griffith Ford
09.2021 - 11.2021
Brand Representative
Abercrombie & Fitch
11.2020 - 09.2021
Crew Member
Wendy's
06.2019 - 10.2020
High School Diploma -
Ottawa High School
Associate of Applied Science - Interior Design
Johnson County Community College
Similar Profiles
Kenna SeyfriedKenna Seyfried
Barista at The Tea House, Now Tilly's Cafe and Tea HouseBarista at The Tea House, Now Tilly's Cafe and Tea House
FIROJ KHANFIROJ KHAN
Stores operative at Kite House & House StuffStores operative at Kite House & House Stuff
Estella BoydEstella Boyd
Direct Support Professional Caregiver at Our House My HouseDirect Support Professional Caregiver at Our House My House
Halas KoberHalas Kober
Senior Team Lead at Chick-fil-ASenior Team Lead at Chick-fil-A
Grace SatterwhiteGrace Satterwhite
Treasurer at Best Buddies Organization- University of Kansas ~8hrs/wkTreasurer at Best Buddies Organization- University of Kansas ~8hrs/wk