Leilani Loucks
Kaneohe,HI
Summary
Goal-oriented and positive individual with great organizational and communication skills. Motivated student and hard worker with formal knowledge gained through excellent classroom performance. Offering excellent organizational abilities along with skill in MS Office and fluency in virtual work. Known for efficiency and best time management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First Hawaiian Bank
Honolulu, HI
04.2022 - 04.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintain customers loyalty.
- Provided information regarding charge accounts and promotions.
- Evaluated account and service histories to identify trends, using data to minimize future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 60 calls, emails and faxes per day.
Customer Service Representative
Snoopy's Surf Shop
07.2018 - 06.2020
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Trained staff on procedures and company services.
- Met all customer call guidelines.
- Responded proactively and positively to rapid change.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
In-Home Nanny
Self Employed
01.2021 - Current
- Fosters close relationships with children by discussing school, friends, and hobbies.
- Organizes and cleans home after activities
- Conducts positive communication with children and guardians.
- Makes healthy snacks and meals for children.
- Monitors children's play activities to verify safety.
- Creates and implements diverse educational strategies to boost development
- Assists with housework such as laundry and cooking
- Plans and guides age-appropriate tasks like reading, puzzles, games.
Dog Caretaker and House Sitter
Rover
11.2020 - Current
- Gives animals proper attention to secure environment.
- Communicates professionally with pet owners.
- Mixes special food formulas, medications, and supplements to animals based on dietary needs.
- Performs cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Secures locks and entryways
- Exercises animals regularly with walks and rigorous play activities
Education
High School Diploma -
Hawaii Technology Academy
Waipahu, HI05.2020
Skills
- Hard Working
- Communication skills
- Organized
- Self-motivated
- Problem-solving
- Listening
- Responsible
- Enthusiastic
- Reliable
Community Service
- Give Thanks Community Service (2017-2019)
- Reece Toyama Foundation (2017 and 2019)
- Surf Riders Foundation (2018)
- Malama Pupukea-Waimea Plant Coastal Restoration (2018)
- Thurston County Food Bank (2015-2016)
Timeline
Customer Service Representative
First Hawaiian Bank
04.2022 - 04.2024
In-Home Nanny
Self Employed
01.2021 - Current
Dog Caretaker and House Sitter
Rover
11.2020 - Current
Customer Service Representative
Snoopy's Surf Shop
07.2018 - 06.2020
High School Diploma -
Hawaii Technology Academy