Emily Downing
Spring Hill
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shot Girl/ Waitress
4play Gentleman's Club
08.2024 - Current
- Assisted bartenders in restocking supplies and keeping the bar area clean and orderly.
- Contributed to an increase in nightly revenue by actively engaging with potential customers in a professional manner.
- Maximized revenue opportunities by offering personalized suggestions based on customer needs or preferences.
- Collaborated with other team members to create a lively and enjoyable atmosphere for patrons.
- Handled cash transactions efficiently, maintaining accurate records of all sales.
Server/Bartender
Itchy belly beer garden
08.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Lei lo tiki hut on the water
05.2021 - 07.2023
- Setting up, cleaning and stocking the bar
- Expedite and serve guest Food & Beverage orders with knowledge, efficiency and enthusiasm
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Chop block grille
08.2019 - 09.2020
- Experienced and polished fine dining server with a passion for delivering exceptional service in upscale establishments
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Cheddar's Scratch Kitchen
02.2018 - 01.2019
- Energetic and customer-focused professional with a proven track record in the service industry
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
First Coast Academy
Jacksonville05.2013
Skills
Energy and enthusiasm
Reliability and punctuality
Customer Engagement
Stress Tolerance
Menu Memorization
Up-selling techniques
Alcohol awareness
Teamwork and Collaboration
Time Management
Multitasking
Reliability
Certification
- Basic Life Support Certification (BLS)
BSL
Have my BSL certification.
Timeline
Shot Girl/ Waitress
4play Gentleman's Club
08.2024 - Current
Server/Bartender
Itchy belly beer garden
08.2023 - 04.2024
Server/Bartender
Lei lo tiki hut on the water
05.2021 - 07.2023
Server
Chop block grille
08.2019 - 09.2020
Server
Cheddar's Scratch Kitchen
02.2018 - 01.2019
High School Diploma -
First Coast Academy
- Basic Life Support Certification (BLS)
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