Summary
Overview
Work History
Education
Skills
Timeline
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Emily Downs

Flintstone,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Senior Financial Services Representative

SmartBank
Chattanooga, TN
09.2022 - Current
  • Processed transactions quickly and accurately in accordance with established procedures.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Researched and evaluated clients' financial objectives and risk tolerance levels.
  • Worked collaboratively with other departments to provide comprehensive solutions for clients.
  • Ensured that all customer inquiries were answered promptly and completely.
  • Educated customers about different types of products available from the company's portfolio.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer relations.

Server

Logan's Roadhouse
01.2018 - 01.2023
  • Customer service, forming relationships with regular guests to keep them coming back.
  • Problem solving and making sure all the guests' needs are taken care of.
  • Multitasking to make sure things are stocked, food is ran for low ticket times and hot fresh food.
  • Performed opening and closing duties such as setting up the dining area
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Sales Associate Trainer/Cash Office

Target
01.2015 - 01.2018
  • Face to Face interactions with customers.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Exchanged money for the right change amounts
  • Cash office - counted storewide cash from the previous day and made the bank deposits
  • Counting registers and setting registers back up, coupon organizing, data entry using CP4000

Education

High School Diploma -

Ridgeland High School
Rossville, GA
06-2012

Skills

  • Building Relationships
  • Creativity
  • Team Work
  • Time Management
  • Problem Solving

Timeline

Senior Financial Services Representative

SmartBank
09.2022 - Current

Server

Logan's Roadhouse
01.2018 - 01.2023

Sales Associate Trainer/Cash Office

Target
01.2015 - 01.2018

High School Diploma -

Ridgeland High School

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Emily Downs