Emily Dudley
York,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead/ Server
Homewood At Plumcreek
Hanover, Pa
02.2020 - Current
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coached team members in techniques necessary to complete job tasks.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Participate in weekly team meetings to inform team members on company news and updates.
- Daily Create And distribute Dessert menus
- Trained new team members by relaying information on company procedures and safety requirements.
Baker
Chocolate World
Hershey, PA
03.2019 - 08.2019
- Increased production efficiency through effective time management and multitasking during busy periods.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Cleaned and maintained kitchen equipment and oven.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Created appealing displays to showcase products in bakery.
Education
High School Diploma -
York County Technical School
York, PA05.2020
Skills
- Proficient in Microsoft office
- Desire to learn
- Teamwork and Collaboration
- Staff Training
- Analytical Thinking
- Mentoring
- Client Service
- Problem-Solving
- Complaint resolution
- Expectation setting
- Giving Constructive Feedback
Certification
Serve Safe Certification
Timeline
Team Lead/ Server
Homewood At Plumcreek
02.2020 - Current
Baker
Chocolate World
03.2019 - 08.2019
High School Diploma -
York County Technical School