Emily Dunbar
LTS Support Consultant 2
OMAHA,NE
Summary
Client-focused professional with a strong background in support and troubleshooting. Skilled in translating technical issues into clear solutions using effective communication and user assistance techniques. Proficient with software tools and committed to delivering exceptional client satisfaction.
Overview
9
9
years of professional experience
Work History
LTS Support Consultant 2
LinkedIn
Omaha, NE
02.2025 - Current
- Developed comprehensive training materials to aid onboarding peers on technical tooling adoption
- Provided empathetic and efficient support to customers navigating complex issues, ensuring clear communication and timely resolution to enhance satisfaction and trust.
- Mentored consultants during a transitional period, promoting best practices for escalation handling to Technical Service Managers, resulting in faster resolution times and improved member satisfaction
- Facilitated seamless cross-functional communication between technical, sales, and leadership teams to align priorities and resolve blockers.
Technical Escalation Specialist
LinkedIn
Omaha, NE
07.2022 - 02.2025
- Translated complex technical issues into clear, customer-friendly language to support informed decision-making and strengthen collaboration with customer support teams.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Collaborated with the product team in biweekly syncs to track feature updates and development progress, creating clear documentation to keep team informed and aligned with product evolution.
Senior Access Associate
Nebraska Medicine
Omaha, NE
11.2019 - 06.2022
- Led peers and managed multiple priorities in high-stakes healthcare settings, ensuring calm, coordinated responses during emergency situations
- Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
- Developed a holistic understanding of hospital operations to guide patients beyond departmental boundaries, demonstrating proactive problem-solving and cross-functional collaboration
- Enhanced patient experience by providing timely and efficient registration services.
Senior Administrative Assistant
Nebraska Medicine
Omaha, NE
06.2018 - 11.2019
- Onboarded new clinical and technical staff to critical medical software systems, ensuring swift adoption and operational readiness
- Coordinated complex surgical scheduling by aligning surgeon preferences with patient needs, anesthesia availability, and post-care logistics
- Revamped and maintained a comprehensive filing system in a high-volume surgical unit, improving information accessibility and operational efficiency
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
Nursing Unit Clerk
University of Iowa Hospital and Clinics
Iowa City, IA
01.2016 - 06.2018
- Adapted quickly across multiple high-pressure emergency units, leveraging deep operational knowledge to ensure seamless coverage and consistent patient support
- Completed and submitted sensitive documentation to state agencies with precision and confidentiality
- Coordinated with multidisciplinary teams in high-stakes emergency situations to ensure seamless patient coverage—demonstrating rapid decision-making, clear communication, and cross-functional collaboration under pressure.
- Enforced critical boundaries with empathy and professionalism when communicating with patient families, ensuring safety and support for both staff and patients
Education
Associate of Science - Computer Programming
Metropolitan Community College
Omaha, NE 05.2001 -
Skills
IT troubleshooting
Technical support expertise
Python
cURL
SQL
Strong interpersonal skills
Customer service
Verbal and written communication
Problem-solving
Empathy and patience
Timeline
LTS Support Consultant 2
LinkedIn
02.2025 - Current
Technical Escalation Specialist
LinkedIn
07.2022 - 02.2025
Senior Access Associate
Nebraska Medicine
11.2019 - 06.2022
Senior Administrative Assistant
Nebraska Medicine
06.2018 - 11.2019
Nursing Unit Clerk
University of Iowa Hospital and Clinics
01.2016 - 06.2018
Associate of Science - Computer Programming
Metropolitan Community College
05.2001 -
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