Emily DuPay
Alexandria,VA
Summary
Technical Communication and Content Management expert with 6+ years of experience in elevating documentation quality and enhancing team collaboration. Skilled in developing creative strategies that achieve measurable outcomes while ensuring industry compliance. Passionate about mentoring teams and driving process improvements through strategic planning and effective communication.
Overview
6
6
years of professional experience
Work History
Project Manager of Content
BMRA
Manassas, VA
07.2024 - 03.2025
- Managed training content, boosting scores and student audience feedback
- Updated course catalog for industry standards and content
- Led a team of writers and editors, enhancing collaboration and content quality
- Developed strategies for material improvement, achieving measurable results
- Ensured compliance with standards, maintaining high-quality content
Senior Technical Writer
Acumen, LLC
Washington, D.C.
02.2021 - 05.2024
- Lead global updates for 200+ guides, enhancing agency support
- Mentored writers, creating SOPs for skill growth
- Prioritized client needs, fostering cross-team dialogue
- Reviewed guides for style adherence, ensuring quality
- Streamlined documentation for 200+ guides, implementing review protocols
Technical Writer
Maximus
St. Paul, MN
05.2020 - 09.2020
- Authored technical articles, ensuring accuracy through SME interviews, enhancing content quality
- Maintained technical knowledge library, improving accessibility and usability for team members
Web and Technical Support, Technical Communication Advisor
University of Minnesota
Minneapolis, MN
10.2018 - 05.2020
- Provided technical support to students, staff, and faculty via phone and remote troubleshooting
- Mentored students in technical writing and career planning
Education
Bachelor of Science - Technical Writing And Communication
University of Minnesota-Twin Cities
Minneapolis, MN05.2020
Certificate - Full-Stack Web Development
University of Minnesota
St. Paul, MN07.2019
Skills
- Project Management
- Technical Writing and Editing
- Team Leadership
- Cross-Functional Communication
- Content Management
- Atlassian Confluence
- Jira
- Smartsheet
- Salesforce
- MS Office Suite
- Adobe Creative Suite
- GitHub
- Simul
- Version Control
Timeline
Project Manager of Content
BMRA
07.2024 - 03.2025
Senior Technical Writer
Acumen, LLC
02.2021 - 05.2024
Technical Writer
Maximus
05.2020 - 09.2020
Web and Technical Support, Technical Communication Advisor
University of Minnesota
10.2018 - 05.2020
Bachelor of Science - Technical Writing And Communication
University of Minnesota-Twin Cities
Certificate - Full-Stack Web Development
University of Minnesota
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