Smita Mhatre
Mumbai Suburban
Summary
Experienced Project Manager with a proven track record of managing team compliance, leading project meetings, and consistently exceeding client expectations. Expert in expanding knowledge of localization on trends, utilizing various localization tools, and implementing Agile methodologies. Achievements include improving client satisfaction by delivering high quality project outcomes within budget and on schedule, fostering strong client relationships leading to increased contract renewals, and mentoring team members to enhance overall performance. Seeking a Project Manager position at a company where I can leverage my skills to support the mission of delivering exceptional service and maintaining strong client relationships
Overview
19
19
years of professional experience
Work History
Project Manager – Assessment Content Management
TCS
08.2024 - Current
- Oversee all stages of content development, such as content planning, Analysing the IRD,making project planner/budget, Test Design ,Items requirement servicibility
- Delegate tasks to the content team and recommend solutions to improve content quality, accuracy, and delivery
- Track project-associated activities of the content team, including editors, translators, moderators,creators and SME specialists, coordination with Subject Admins for Domain and Non Domain
- Ensure completion of content projects on time, within budget, and as per our business requirements and strategies
- Maintain the content production calendar and project schedules by implementing tools to streamline workflow
- Create and maintain project status reports
- Objection Redressal Handling, working on QBR & ABR , Data Analytical reports, Graphical reports
- Tools used – ICAE
- CCIB, Objection Redressal tool
Project Manager – Localisation
LIONBRIDGE TECHNOLOGIES INC
04.2021 - 08.2024
- Managed team's adherence to company standards, maintaining high-quality service delivery
- Led project meetings effectively, solving issues and ensuring successful completion within specified timelines
- Constantly updated knowledge on localization trends, utilizing relevant tools such as TMS, Trados, Azure
- Established strong client relationships, achieving increased contract renewals and referral rates
- Proactively identified and mitigated project risks, ensuring smooth execution and meeting of deadlines
- Documented all project phases in detail, promoting transparency and easy access for stakeholders
- Streamlined communication, fostered cross-functional collaboration, enhancing overall project efficiency
- Mentored junior team members, improved their skills, and boosted overall team performance
- Implemented Agile methods, improving flexibility and adaptability throughout project lifecycles
- Tracked project and team performance, intervened promptly to rectify mistakes or delays
- Tools used - Freeway, TMS, TWS, CAT tools, Azure, Memsource, Trados, XTM, Itarus, JTS, Slack, Jira, Confluence
Manager – Shipping & Logistics
HAPAG LLOYD LLP
10.2018 - 04.2021
- Actively coordinated with clients for shipping documents
- Efficiently managed import traffic force and monitored all stages of import shipments
- Skillfully managed ground floor operations for global Internal Operating Procedures (IOP), ensuring error-free receipt
- Maintained import data and verified information accuracy
- Involved in preparing domestic delivery orders for PAN India locations
- Imparted training to the whole team on PAN India locations, and overseas corporate employees created the SOP of import operations
Project Manager
LIONBRIDGE TECHNOLOGIES INC
05.2016 - 10.2018
Cost Checker for Vessel operations
MARCURA INDIA SERVICES PVT LTD
11.2015 - 05.2016
Process Expert
MAERSK GLOBAL SERVICE CENTERS INDIA PVT LTD
10.2012 - 05.2015
Quality Analyst
INTELENET GLOBAL SERVICES LTD
07.2011 - 06.2012
Banking Officer
ICICI BANK LTD
10.2005 - 07.2008
Education
PMP -
Master in Business Administration -
Bachelor of Commerce -
Skills
- Project management
- Baseline schedules creation
- Customer service
- Site safety coordinator
- Customer experience
- Project planning
- Team leadership
- Operational excellence
- Project planning and development
- Project scheduling
- Project tracking
Timeline
Project Manager – Assessment Content Management
TCS
08.2024 - Current
Project Manager – Localisation
LIONBRIDGE TECHNOLOGIES INC
04.2021 - 08.2024
Manager – Shipping & Logistics
HAPAG LLOYD LLP
10.2018 - 04.2021
Project Manager
LIONBRIDGE TECHNOLOGIES INC
05.2016 - 10.2018
Cost Checker for Vessel operations
MARCURA INDIA SERVICES PVT LTD
11.2015 - 05.2016
Process Expert
MAERSK GLOBAL SERVICE CENTERS INDIA PVT LTD
10.2012 - 05.2015
Quality Analyst
INTELENET GLOBAL SERVICES LTD
07.2011 - 06.2012
Banking Officer
ICICI BANK LTD
10.2005 - 07.2008
Master in Business Administration -
Bachelor of Commerce -
PMP -
Similar Profiles
Avinash GawliAvinash Gawli
Scrum Master at TCSScrum Master at TCS
Krishna Kiran VelamakanniKrishna Kiran Velamakanni
Nutanix and VMWare Administrator at TCSNutanix and VMWare Administrator at TCS
Nidhi NarenNidhi Naren
Technical Program Manager at TCSTechnical Program Manager at TCS
TAMILSELVI NTAMILSELVI N
MIS & PMO Team Lead at TCSMIS & PMO Team Lead at TCS
Rupali ChaurasiaRupali Chaurasia
Manager- Renewals at Equentis- Research and RankingManager- Renewals at Equentis- Research and Ranking