Emily Durand
Long Branch,NJ
Languages
Spanish
Native or Bilingual
Summary
Highly motivated, well organized, effective handling of increased responsibilities and flexible enough to work independently. Proficient in Microsoft Office which includes Excel, Windows XP, and Microsoft Word.
Overview
29
29
years of professional experience
Work History
Enrollment /Financial Specialist
Healthmine
Dallas, TX
08.2002 - Current
- Carried out day-day duties accurately and efficiently. Handling large call volume, translating to Spanish speaking clients, emails, faxes coping, scanning and electronically filling of documents
- Heavy data entry of client and member information enrolling and terminating members, underwriting creating final contracts, following client and state guidelines.
- Generated billing and payments for Brokers, Agents and Clients
- Balancing monthly financial and enrollment reports for vendor and upper management
- Creating vendor wire for transfer, cash receipt, ACH/wire entry, weekly deposits, printing commissions check, online reconciliation
- Final client audits to determine refunds of overpaid premiums
- Training coworkers on use and functionality of the software.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Business Associate Operating Room
Jersey Shore Medical Center
Neptune, NJ
01.2000 - 06.2002
- Reception duties include handling large volume of calls from physicians and office staff, taking messages and direct incoming calls to correct departments
- Scheduling appointments for surgery, creating final operating schedule and delivering to proper departments
- Heavy data entry of itemized post op billing and finalizing patient invoices
- Bilingual translating for patients when needed.
Patient Care Associate Pre
Jersey Shore Medical Center
01.1993 - 01.2000
- Handled over 75 calls per day from patients and physicians, taking messages and direct incoming calls to correct departments, greeting, directing patients, scheduling appointments for Pre-Admission, data entry of patient demographics and insurance information
- Assisted supervisor with monthly scheduling, Prepare and mailed confidential reports for private doctors, order laboratory supplies
- Performed phlebotomy and EKG duties for inpatient and outpatient clients
- Bilingual translating for patients when needed.
- Collaborated with team members to achieve target results
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
PROGRAM - Phlebotomist
BROOKDALE Community College
Lincroft, NJ1993
Medical Assistant -
Star Technical Institute
Ocean, NJ1990
Skills
- Accounts Payable and Receivable
- Financial Statements
- Processing Checks and Invoices
- Report Preparation and Analysis
- Staff Training
- Corporate Reporting
- Registration Processing
- Data Entry
- Systems Testing
- Auditing
Timeline
Enrollment /Financial Specialist
Healthmine
08.2002 - Current
Business Associate Operating Room
Jersey Shore Medical Center
01.2000 - 06.2002
Patient Care Associate Pre
Jersey Shore Medical Center
01.1993 - 01.2000
PROGRAM - Phlebotomist
BROOKDALE Community College
Medical Assistant -
Star Technical Institute
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