Summary
Overview
Work History
Education
Skills
Timeline
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Emily Durbin

Cincinnati,OH

Summary

Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Demonstrates expertise in process development, standards enforcement, and alignment with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Operations Manager (CVG)

CLEAR
04.2024 - Current
  • Led team through high-traffic periods and met record sales goals multiple times within the first 90 days of employment.
  • Handled administrative tasks related to sales operations; managed schedules to meet the needs of the business, while also maximizing profits during peak periods.
  • Prepared and reviewed operational reports concerning sales goals, incident reports, and customer feedback.
  • Supported customers in resolving issues regarding their CLEAR accounts, and analyzed customer relationship management data to improve business operations..
  • Oversaw the accurate handling of customer data, ensuring proper usage of personal identifying information.
  • Ensured that the business complied with legal and regulatory requirements related to privacy and airport security, as well as company policies and procedures.
  • Worked closely with the Transportation Security Administration and other airport stakeholders to ensure a seamless airport experience for all CLEAR members.

Food Service Team Leader

Target
07.2020 - 03.2024
  • Produced up to $30,000 in sales per week, and remained the top location in the district.
  • Planned and executed weekly supply orders to support the business.
  • Conducted regular performance evaluations of team members to identify areas for improvement and provide constructive feedback for growth opportunities.
  • Engaged with guests, utilized guest feedback, and leveraged problem-solving skills to create the ideal guest experience in the work center.
  • Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular menu items.

NEA Director

National Education Association
09.2022 - 08.2023
  • Co-operated with other AE leaders to develop Aspiring Educator Leadership Development Programs.
  • Planned and executed improvements to NEA’s resource bank on LGBTQ+ education.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Maintained strict compliance with all applicable laws, regulations, and ethical standards governing lobbying.
  • Participated in NEA conferences and networking events, fostering connections beneficial to future endeavors or collaborations.

Aspiring Educators President

Kentucky Education Association
04.2021 - 05.2023
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Cultivated strong relationships with external partners and lawmakers to foster collaboration.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Education

Eastern Kentucky University
Richmond, KY
08.2020 - 05.2023

Skills

  • CRM Management and Proficiency
  • Data Analysis and Reporting
  • Cross-Functional Collaboration
  • Project Management
  • Customer Engagement
  • Resolution-oriented

Timeline

Assistant Operations Manager (CVG)

CLEAR
04.2024 - Current

NEA Director

National Education Association
09.2022 - 08.2023

Aspiring Educators President

Kentucky Education Association
04.2021 - 05.2023

Eastern Kentucky University
08.2020 - 05.2023

Food Service Team Leader

Target
07.2020 - 03.2024

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Emily Durbin