Emily E. Watts
Cincinnati,OH
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor, Social Media Manager
Starbucks Coffee Company
12.2025 - Current
- Lead daily store operations and supervise a team of baristas, ensuring exceptional Green Apron service.
- Train and coach team members through real-time feedback, goal setting, positive reinforcement, communication, and motivation.
- Monitored sales, customer trends, and store performance to identify inventory needs and maintain optimal product availability.
- Leverage AI-powered tools to streamline inventory tracking, improve accuracy, and increase operational efficiency.
- Balance customer experience, operational efficiency, and business goals.
- Supported promotional initiatives and product launches by educating team members and actively engaging customers with new offerings.
- Resolved customer concerns using the LATTE model, enhancing customer satisfaction and fostering brand loyalty.
“PERC Leader” (Assistant Manager)
Biggby Coffee
01.2023 - 12.2025
- Led and motivated team members to create a positive, customer-focused environment that aligned with Biggby Coffee brand standards.
- Train and coach baristas on customer service, product knowledge, and effective communication to strengthen customer engagement and team performance.
- Monitor store performance and customer feedback to identify opportunities to improve sales, service, team efficiency, and overall customer experiences.
- Monitored store performance and customer feedback to identify and implement improvements in sales, service, team efficiency, and customer experiences.
- Resolve customer concerns using active listening, empathy, and problem-solving skills to maintain positive brand relationships
Education
BBA - Marketing Major, Psychology Minor
University of Cincinnati
Cincinnati, Ohio04-2027
High School Diploma -
Colerain High School
Cincinnati, Ohio01-2023
Skills
- Customer service management
- Operations management
- AI in operations
- Inventory control and record-keeping
- Sales analysis
- Staff management
- Team collaboration and leadership
- Creative problem-solving
- Proficient in Word, Excel, and Adobe
Timeline
Shift Supervisor, Social Media Manager
Starbucks Coffee Company
12.2025 - Current
“PERC Leader” (Assistant Manager)
Biggby Coffee
01.2023 - 12.2025
BBA - Marketing Major, Psychology Minor
University of Cincinnati
High School Diploma -
Colerain High School