Emily Ebert
North Evans
Summary
Dynamic retail professional excelling in customer engagement and relationship management. Proven track record in enhancing customer satisfaction and driving sales through effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Camping World
Hamburg
2024.03 - Current
- Greeted customers upon entry, offering assistance in locating requested items.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Worked with team members to elevate customer service satisfaction and streamline service processes.
- Demonstrated product features to engage potential buyers and drive purchasing decisions.
- Organized merchandise displays to attract customer attention and promote sales.
- Processed transactions efficiently using point-of-sale systems.
- Supported inventory management through restocking shelves and monitoring stock levels.
- Participated in training new associates on operational procedures and retail standards.
Assistant Store Manager
Dollar General Store
Eden
2023.12 - 2024.03
- Supervised daily store operations, ensuring strict compliance with company policies.
- Managed inventory levels through regular stock assessments, ensuring timely replenishment.
- Trained new staff on customer service standards and operational procedures, fostering improved team performance.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Handled customer complaints by actively listening, recording details, and providing effective solutions.
- Assisted in visual merchandising, enhancing product displays and elevating store appearance.
- Monitored cash handling processes, ensuring accuracy in all transactions.
- Managed daily cash handling, ensuring accurate reconciliation of discrepancies.
Assistant Store Manager
7-eleven
Hamburg
2023.09 - 2023.12
- Supervised daily store operations, ensuring strict compliance with company policies.
- Managed inventory levels through regular stock assessments, ensuring timely replenishment.
- Trained new staff on customer service standards and operational procedures.
- Coordinated employee schedules to ensure optimal staffing during peak hours.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Conducted frequent walk-throughs, directing team members to address issues affecting store professionalism.
- Monitored cash handling processes, ensuring accuracy in transactions.
- Assisted in visual merchandising, improving product displays and overall store appearance.
Education
High School Diploma -
Springville Griffith Institute
Springville, NY2001-06
Hotel, Motel, And Restaurant Management
Bryant & Stratton College
NYAccounting
Bryant & Stratton College
NYSkills
- Point-of-sale systems
- Cash handling and transactions
- Inventory management
- Store operations oversight
- Product displays
- Customer engagement
- Suggestive selling techniques
- Sales coaching
- Team leadership
- Relationship management
- Communication skills
- Active listening skills
- Phone etiquette and professionalism
- Problem solving
Timeline
Retail Sales Associate
Camping World
2024.03 - Current
Assistant Store Manager
Dollar General Store
2023.12 - 2024.03
Assistant Store Manager
7-eleven
2023.09 - 2023.12
High School Diploma -
Springville Griffith Institute
Hotel, Motel, And Restaurant Management
Bryant & Stratton College
Accounting
Bryant & Stratton College