Open To Work
Kristen Miller
Ocala,United States
Work Preference
Summary
Results-driven Administrative Professional with a background in service and bartending. Delivered exceptional customer service and efficiency in fast-paced environments while managing multiple tasks and fostering relationships. Communicated effectively with diverse teams and clientele, demonstrating strategic thinking in partnership cultivation and territory development.
Drivers license- M-460-505-86-890-0
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Retail Sales Associate
Sweet Leaf Smoke Shop
Ocala, FL
02.2025 - 06.2026
- Guided customers in selecting smoking products and accessories, enhancing their shopping experience.
- Welcomed customers upon entry and provided tailored assistance in locating items, contributing to improved satisfaction and repeat visits.
- Assisted customers with finding the right product for their needs.
- Provided product knowledge to customers, enhancing their shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve store goals and improve service.
- Handled stressful situations with composure, utilizing problem-solving and interpersonal skills to effectively resolve customer conflicts.
Assistant Project Manager
Robinson Glazing Solutions
Ocala, United States
10.2023 - 12.2024
- Monitor project timelines and budgets, identifying and resolving issues promptly.
- Coordinate with team members to streamline workflows, enhancing project efficiency.
- Supported project planning and execution, contributing to timely completion of tasks and milestones.
- Facilitated communication between general contractors, ensuring alignment and progress throughout the project.
- Collaborated with contractors to streamline installation processes and resolve on-site issues.
- Maintained communication with vendors to ensure timely delivery of materials and supplies.
- Organized project documentation and maintained accurate records for quality control reviews.
- Supported team meetings by preparing agendas and taking detailed minutes for reference.
Experienced Server/Bartender
Harry's Seafood Bar and Grill
Ocala, FL
12.2022 - 10.2023
- Effectively upsell menu items, significantly increasing sales revenue.
- Drive customer satisfaction through exceptional service, leading to increased repeat business.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables, maintaining attention to guest needs.
- Maintained open communication with staff and customers to improve service quality and satisfaction.
- Collaborated with team members to streamline restaurant operations, enhancing service delivery.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handle large trays confidently, ensuring timely and accurate service delivery.
- Mentored new team members on menu knowledge and service techniques to foster team development.
- Master extensive menu knowledge to enhance customer dining experience, boosting repeat business.
Bartender/Server
Bumpers Pub
Belleview, FL
09.2018 - 12.2022
- Served patrons efficiently, creating a welcoming atmosphere that contributed to high customer satisfaction.
- Collaborated with team to maintain smooth operations during peak hours, resulting in improved service quality.
- Communicated effectively with diverse clientele, fostering positive relationships and repeat business.
- Led shifts as needed, fostering teamwork and achieving business goals.
- Led shifts as needed, fostering teamwork and achieving business goals.
- At Belleview FL
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Processed cash and credit transactions accurately during busy hours.
Server
Blue Highway Pizzeria
Ocala, FL
01.2019 - 08.2019
- Served customers and managed beer and wine bar, fostering high satisfaction and encouraging repeat business.
- Handled take-out and curbside orders, enhancing customer convenience and streamlining service.
- Assisted in food running and expo work, maintaining smooth kitchen operations.
- Operated in a 'full hands in-full hands out' environment, improving workflow and collaboration.
- At Ocala FL
Register, pizza maker, stove operator
Little Caesars
02.2018 - 09.2018
- Engaged with guests to foster positive dining experiences and strengthen loyalty.
- Processed transactions at register, delivering accurate and efficient service.
- Managed stove operations, ensuring timely and safe food preparation.
- Oversaw stove operations to ensure timely, safe food preparation and maintained quality.
- Interacted with guests, enhancing customer satisfaction and loyalty.
Bartender/Server
Creatwood Tavern
Smyrna
04.2017 - 10.2017
- Served customers, improving guest satisfaction and encouraging repeat visits.
- Prepared and mixed beverages, maintaining quality and following recipes.
- Managed cash transactions, ensuring accuracy and enhancing financial accountability.
- Collaborated with team members to maintain a clean and organized work environment.
- At Smyrna
Contract Admin Specialist
Neptune Society
Fort Lauderdale
05.2007 - 11.2009
- Managed contract lifecycle, ensuring compliance and timely renewals, reducing processing delays.
- Drafted and reviewed contracts, identifying and mitigating risks to enhance legal safeguards.
- Collaborated with cross-functional teams to streamline contract processes, improving overall workflow.
- Resolved contract disputes, maintaining strong client relationships and minimizing legal issues.
- At Fort Lauderdale
Education
Diploma in Bar Management - Certificate
ABC Bartending School
AtlantaHigh School Diploma -
South Plantation High School
Fort Lauderdale 05.2001 - 05.2005
Skills
- Sales expertise
- Upselling
- Upselling techniques
- Customer service
- Sales training
- POS Systems
- Point-of-sale systems
- Inventory management
- Microsoft Excel
- Microsoft Office
- Windows
- Team collaboration
- Problem solver
- Conflict resolution
- Excellent communication skills
Timeline
Retail Sales Associate
Sweet Leaf Smoke Shop
02.2025 - 06.2026
Assistant Project Manager
Robinson Glazing Solutions
10.2023 - 12.2024
Experienced Server/Bartender
Harry's Seafood Bar and Grill
12.2022 - 10.2023
Server
Blue Highway Pizzeria
01.2019 - 08.2019
Bartender/Server
Bumpers Pub
09.2018 - 12.2022
Register, pizza maker, stove operator
Little Caesars
02.2018 - 09.2018
Bartender/Server
Creatwood Tavern
04.2017 - 10.2017
Contract Admin Specialist
Neptune Society
05.2007 - 11.2009
High School Diploma -
South Plantation High School
05.2001 - 05.2005
Diploma in Bar Management - Certificate
ABC Bartending School