Emily Eiflander
Little Egg Harbor Twp
Summary
Results-Driven Professional | Turning Ideas Into Action | Growth-Focused & Collaborative
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Care Technician
Monmouth Medical Center Southern Campus
Lakewood, NJ
04.2024 - Current
- The CCT is a direct patient caregiver who assists patients with activities of daily living and provides nursing care up to 18 patients including phlebotomy and EKGs.
- Delivered patient care tailored to physical, educational, and safety needs based on age-specific criteria in assigned service.
- Providing for effective and safe patient outcomes through practice, judgment and critical actions.
- Communicated effectively with patients and nursing colleagues about status of patient care to support informed decision-making.
- Participating in collaboration of our patient's plan of care from ad mission to discharge to ensure safe transitioning.
Customer Service Specialist
AdaptHealth
Toms River, NJ
05.2021 - Current
- Managed customer relations as a Sales Specialist at AdaptHealth, focusing on respiratory equipment and DME.
- Processed up to 50 phone orders and consults from the Department of Veterans Affairs, ensuring timely and accurate service.
- Recognized as a dedicated top employee, contributing to a positive team environment and customer satisfaction.
- Develop and maintain working knowledge of current products and services offered by the company.
- Document all call information according to standard operating procedures.
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
- Facilitate resolution on customer complaints and problem solving.
- Attention to detail and has great organizational skills
- Actively listens to patients and handle stressful situations with compassion and empathy.
Crew Member
Pinky Shrimp's Seafood Co
Long Beach Township, NJ
03.2016 - 09.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Took phone and face-to-face orders, recommending specific seafood, upselling 70% of customers per day
- Identified upcoming situations that required immediate action, resulting in 95% decrease in incidents
- Collaborated with team on how to work with others to get the job done with 100% organization
Receptionist
Monmouth Medical Center Southern Campus
Lakewood, NJ
05.2023 - 04.2024
- Assists member of the health care team
- Provides care based on hospital and regulatory policies and procedures.
- Assist patient care under the direct supervision of a registered professional nurse and procedures of the hospital and the State Nurse Practice Act.
- Managed over 30 phone calls from patient families and doctors
- Established good working relationships with nursing staff, doctors, and patient families.
- Update patient charts
- Use of EPIC
Team Member
Dunkin' Donuts
Tuckerton, NJ
09.2019 - 05.2021
- I successfully represented brand standards and contributed to a positive dining experience at Dunkin' Donuts.
- Provide excellent guest satisfaction, service speed, and product quality.
- Show passion about results by setting compelling targets and delivering on commitments.
- Meet safety and sanitation standards
- Developed skills in customer service, teamwork, and brand representation.
- Deliver exceptional customer service by efficiently processing orders and handling transactions, resulting in a 15% increase in customer satisfaction ratings.
- Prepare high-quality food and beverages consistently, contributing to a 20% reduction in waste through effective inventory management.
- Train new crew members on operational procedures and customer service best practices, fostering a collaborative team environment.
Dining Room Manager
Harvey Cedars Bible Conference
Harvey Cedars, NJ
11.2010 - 03.2016
- Oversaw daily dining room operations, ensuring exceptional guest service and satisfaction.
- Managed staff scheduling, optimizing workforce efficiency to meet peak dining periods.
- Trained and mentored team members on service protocols and operational standards.
- Implemented process improvements to streamline dining service workflows and enhance efficiency.
Education
Associate of Science - Criminal Justice
Ocean County College
Toms River, NJ12-2021
High School Diploma -
Pinelands Regional Highschool
Little Egg Harbor, NJ06-2014
Skills
- Basic life support
- CPR
- Vital signs monitoring and blood glucose testing
- HIPAA compliance
- Patient safety
- Medical terminology
- Microsoft Office
- Call center
- Time management
- Reliable
- Organization
- Multitasking
Certification
- BLS
- CPR
Timeline
Clinical Care Technician
Monmouth Medical Center Southern Campus
04.2024 - Current
Receptionist
Monmouth Medical Center Southern Campus
05.2023 - 04.2024
Customer Service Specialist
AdaptHealth
05.2021 - Current
Team Member
Dunkin' Donuts
09.2019 - 05.2021
Crew Member
Pinky Shrimp's Seafood Co
03.2016 - 09.2026
Dining Room Manager
Harvey Cedars Bible Conference
11.2010 - 03.2016
Associate of Science - Criminal Justice
Ocean County College
High School Diploma -
Pinelands Regional Highschool