Summary
Overview
Work History
Education
Skills
References
Awards
Languages
Accomplishments
Timeline
Generic
Emily-Elizabeth Rosales

Emily-Elizabeth Rosales

Shiloh,IL

Summary

Bilingual (English/Spanish) customer service professional with over 5 years of experience in retail, animal welfare, and team leadership. Proven ability to foster positive relationships, lead high-performing teams, and deliver excellent service in fast-paced environments. Passionate about animal advocacy and community engagement.

Overview

5
5
years of professional experience

Work History

Bilingual Adoption Counselor

APA- Animal Protective Association
Brentwood, MO
02.2025 - Current
  • Transferred locations after prior location shut down.
  • Conduct bilingual counseling sessions with adopters to discuss their lifestyle, preferences, and the responsibilities of pet ownership.
  • Educate prospective adopters about different breeds, behaviors, and care requirements in both languages.
  • Facilitate the adoption process, including paperwork, fees, and post-adoption support, ensuring clear communication.
  • Develop and implement outreach programs to promote pet adoption within diverse communities.
  • Collaborate with veterinarians and shelters to provide resources and information on animal care and health.
  • Maintain detailed records of adoption applications, medical histories, and follow-up emails to track adopter success.
  • Advocate for animal welfare and responsible pet ownership through bilingual education and community engagement.
  • Stay informed on animal behavior trends, adoption policies, and community resources to better assist clients.

Bilingual Adoption Counselor + Animal caregiver

APA- Animal Protective Association
Olivette, MO
07.2024 - Current
  • Conduct bilingual counseling sessions with adopters to discuss their lifestyle, preferences, and the responsibilities of pet ownership.
  • Educate prospective adopters about different breeds, behaviors, and care requirements in both languages.
  • Facilitate the adoption process, including paperwork, fees, and post-adoption support, ensuring clear communication.
  • Develop and implement outreach programs to promote pet adoption within diverse communities.
  • Collaborate with veterinarians and shelters to provide resources and information on animal care and health.
  • Maintain detailed records of adoption applications, medical histories, and follow-up emails to track adopter success.
  • Advocate for animal welfare and responsible pet ownership through bilingual education and community engagement.
  • Stay informed on animal behavior trends, adoption policies, and community resources to better assist clients.

Seasonal keyholder

Bath & Bodyworks
08.2023 - 01.2024
  • Promoted various offers and deals associated with the company.
  • Developed professional relationships with customers and maintained a positive relationship with customers.
  • Maintained promotional advertisements and work space daily by merchandising, organizing products, and following company wide directives.
  • Manage and support team education in product knowledge and day to day business. Communicate sales expectations and business opportunities with other higher ups.
  • Planning and executing high volume brand events.
  • Managing Personal and Business Sales Goals
  • Oversaw personal and business sales goals daily, monthly, quarterly, and yearly. Continued to build clientele and business.
  • Greet customers in a timely, professional, and engaging manner. Provide honest and confident feedback to customers concerning products.

Sales Lead

Missouri Botanical Gardens
06.2022 - 08.2023
  • Promoted various offers and deals associated with the brand.
  • Developed professional relationships with regular customers, and associates.
  • Maintained promotional advertisements and work space daily by merchandising, organizing products, and following company wide directives.
  • Manage and support team education in product knowledge and day to day business.
  • Greet customers in a timely, professional, and engaging manner. Provide honest and confident feedback to customers concerning products.
  • Assisted in changing floor plans.

Sales Associate

Bath & Bodyworks
01.2021 - 03.2022
  • Promoted various offers and deals associated with the brand.
  • Developed professional relationships with regular customers, and associates.
  • Maintained promotional advertisements and work space daily by merchandising, organizing products, and following company wide directives.
  • Manage and support team education in product knowledge and day to day business.
  • Greet customers in a timely, professional, and engaging manner. Provide honest and confident feedback to customers concerning products.

Seasonal Associate

Bath & Bodyworks
10.2020 - 01.2021
  • Maintained strong brand product knowledge and service to better assist customers with concerns, questions, and general education.
  • Develop lasting relationships with regulars.
  • Answer telephones, direct calls, and take messages.
  • Informed customers about sales and promotions in a friendly engaging manner.
  • Assisted customers in finding items that best suited their personal needs.
  • Operate POS cash registers and handle 100+ transactions on average daily.

Education

High School Diploma -

Bishop DuBourg
St Louis, MO
05-2019

Skills

  • Bilingual communication
  • Adoption facilitation
  • Animal behavior assessment
  • Record keeping
  • Customer relationship management
  • Pet care education
  • Sales and marketing
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Multicultural sensitivity
  • Multitasking Abilities
  • Relationship building
  • Adaptability

References

  • Nathaly Martinez, Medical receptionist, (314) 484-6543
  • Sarah Medrano, Licensed Nurse, (314) 477-8462

Awards

  • Urban League of Metropolitan of St. Louis scholarship, 05/01/18
  • Dr. Martin Luther King Jr Model of Justice Award, 12/01/18

Languages

English
Native/ Bilingual
Spanish
Professional

Accomplishments

  • I have received a multitude of awards from my supervisors and staff members alike applauding my hardworking and upbeat personality.

Timeline

Bilingual Adoption Counselor

APA- Animal Protective Association
02.2025 - Current

Bilingual Adoption Counselor + Animal caregiver

APA- Animal Protective Association
07.2024 - Current

Seasonal keyholder

Bath & Bodyworks
08.2023 - 01.2024

Sales Lead

Missouri Botanical Gardens
06.2022 - 08.2023

Sales Associate

Bath & Bodyworks
01.2021 - 03.2022

Seasonal Associate

Bath & Bodyworks
10.2020 - 01.2021

High School Diploma -

Bishop DuBourg

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