Experienced with navigating complex adoption processes and providing emotional support to families. Utilizes strong counseling skills to address unique needs of each family.
Work History
Bilingual Adoption Specialist
2 Years
Arizona Humane Society | 08.2024 - Current
Facilitated matches between pet owners and suitable animals
Reading Medical Histories/ Behavior Dispositions
Counseled families on pet care and adoption processes
Reviewed medical histories and behavior dispositions to assess animal suitability for adoption
Handling Ax1-Ax3 animals
Certified Vaccine Trainer
Carrying up to 50lb dogs
Maintained inventory by replenishing pet products on shelves and Organizing Petique
Patient Access Representative
2 Years 4 Months
Phoenix Children's Pediatrics, Paradise Valley | 02.2022 - 06.2024
Handled incoming and outgoing faxes for communication
Processed and forwarded patient referrals to specialists
Sent referrals
Collected balances
Coordinated patient intake and verified insurance details to ensure accurate processing
Gathered outstanding patient balances for accounts
Proficient on Intergy and Sunrise Passport
Dental Receptionist
1 Year
Cute Smile 4 Kids | 01.2021 - 01.2022
Answered/made 100+ phone calls daily while performing other duties
Confirmed and scheduled appointments
Handled 100+ phone calls daily while managing additional reception tasks
Coordinated appointment confirmations and scheduling to optimize patient flow
Utilized Eaglesoft software for managing patient records.
Prepared route slips
Managed patient check-in and check-out processes efficiently.