Emily Ellenberger
Summary
Self-motivated individual with a passion for attention to detail and driving customer satisfaction. Excellent administrative skills and the ability to work on my own. Excellent verbal communication skills in customer service.
Overview
21
21
years of professional experience
Work History
Substitute Teacher
Multiple Schools
North Augusta, SC
01.2023 - Current
- Classroom management.
- Student engagement.
- Working with different ages from babies up to middle school.
Secret Shopper
Multiple Companies
01.2018 - 12.2023
- Responsible for determining the quality of products, customer service, and store environment
- Submitted detailed reports on observations and experiences in a timely manner.
Hardware and Software Team Member
Peloton
01.2022 - 07.2023
- Assist members with hardware and software issues
- Diagnose noise videos provided by members
- Assist members with ordering correct parts as needed for repairs
- Diagnose major repairs and adjustments needed to member facing equipment.
Customer Service Specialist
Turbo Tax Seasonal Job
01.2021 - 04.2021
- Assisted business and individual customers in preparing / filing taxes
- Developed solutions and coordinated implementation with customers based on filing requirements.
Executive Assistant
Southern Recruiters
01.2012 - 01.2014
- Assisted in reading resumes and working up jobs
- Assisted in the daily reports and office organization
- Data entry on a daily basis.
Executive Asst
Kohler Company (The American Club)
01.2010 - 01.2012
- Switchboard operator responsible for answering multiple incoming phone calls and routing them to the person or department
- Responsible for schedules and communications
- Prioritize emails and phone calls
- Prepare reports for meetings and daily hotel quota
- Coordinating travel arrangements.
Office Manager
Aire Serv Inc
01.2003 - 01.2010
- Dispatcher and customer service lead for a team of 8 technicians and 4 office staff
- Analyzed and optimized operations including bookkeeping, payroll, supplies, taxes and other clerical services
- Answered phones and assisted customers in all aspects
- Human Resources for entire company
- Managed invoices from vendors
- Staff training and supervision.
Education
Studies with focus on dental hygienist and business administration
Greenville Tech
12.2004
Studies with focus on dental hygienist
University of South Carolina - Upstate
12.2003
Skills
- Attention to detail
- Positive attitude
- Time management
- Self motivated
- Communication
Timeline
Substitute Teacher
Multiple Schools
01.2023 - Current
Hardware and Software Team Member
Peloton
01.2022 - 07.2023
Customer Service Specialist
Turbo Tax Seasonal Job
01.2021 - 04.2021
Secret Shopper
Multiple Companies
01.2018 - 12.2023
Executive Assistant
Southern Recruiters
01.2012 - 01.2014
Executive Asst
Kohler Company (The American Club)
01.2010 - 01.2012
Office Manager
Aire Serv Inc
01.2003 - 01.2010
Studies with focus on dental hygienist and business administration
Greenville Tech
Studies with focus on dental hygienist
University of South Carolina - Upstate
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