Emily Elliott
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with coworkers and management. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Front of House Director/Night Shift
Chick-fil-A
10.2019 - Current
- Trusted to run nightshift on my own.
- Embraces organizational skills by single handedly running all operating procedures.
- Enforced policies and safety standards throughout the store.
- Promoted culture of respect and understanding among team members.
- Provided crisis management and intervention during emergency situations.
- Facilitated smooth transition of new hires into the training program.
- Supervised employees and provided feedback on performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Management
Danny's Lawn Service
05.2013 - Current
- Helped with physical lawn maintenance, refueling, and transportation.
- Billing management and price pointing.
- Assist weekly of taking care of 45-50 lawns a week, with 3 employees including myself.
- Welcomed and trained new employees.
Education
High School Diploma -
North County High School
Glen Burnie, MD05.2021
Skills
- Complaint Reviews
- Communication Clarity
- Issue Resolution
- Payment Processing
- Active Listening
- Customer Service
- Professional Telephone Demeanor
- POS Systems and Ordering Platforms
- Customer Relations
- Calm and Professional Under Pressure
- Critical Thinking
- Stock Management
- Team Development
- Constructive Feedback
- Priority Management
- Leadership
- Waste Reduction
- Labor and Food Cost Control
- Brand Management
- Hiring and Training
- Team Leadership
- Safety Awareness
- Operational Excellence
Timeline
Front of House Director/Night Shift
Chick-fil-A
10.2019 - Current
Management
Danny's Lawn Service
05.2013 - Current
High School Diploma -
North County High School
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