Emily Ellis
Saint Marys,GA
Summary
Developed skills in fast-paced retail environments, focusing on customer service and efficient inventory management. Demonstrates strong organizational abilities and keen eye for detail, ensuring product displays are always appealing. Seeking to transition into new field where these skills can drive success and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Lowe's Home Improvement
Fernandina Beach, FL
10.2025 - Current
- Maintained organized merchandise displays to enhance visual appeal and accessibility.
- Assisted customers in product selection and locating items throughout the store.
- Greeted, serviced, and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
Sales Associate
Harbor Freight Tools
Fort Payne, AL
02.2023 - 09.2025
- Assisted customers in selecting tools and equipment, enhancing product knowledge and satisfaction.
- Maintained store inventory through regular stock checks, ensuring optimal product availability.
- Trained new staff on sales techniques and operational procedures, fostering team development and cohesion.
- Resolved customer inquiries and complaints promptly, reinforcing commitment to service excellence.
- Monitored sales floor for safety compliance, contributing to a secure shopping environment for customers and staff.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Bealls & Burkes Outlet
Fort Payne, AL
05.2022 - 02.2023
- Demonstrated effective use of point-of-sale systems, processing transactions accurately and efficiently.
- Implemented merchandising strategies that improved store organization and enhanced shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate's degree - Business
Northeast Alabama State Community College
Rainsville, AL08.2024
High School Diploma -
Plainview High School
Rainsville, AL05-2022
Skills
- Planogram execution
- Retail experience
- Shrink reduction
- Pricing and signage updates
- Marketing
- POS
- Team collaboration
- Relationship building
- Staff training
- Clear communication
- Customer focus
- Problem-solving
- Critical thinking
- Hand Tool Experience
- Stock replenishment
- Cash management
Accomplishments
- Earned "Employee of the Month" award consecutively over two years.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets for customer requests.
Certification
- Driver's License
- Forklift License - Oct 2023 - Present
- Drivable Power Stock Lifts - Oct 2025 - Present
Languages
English - Fluent
Spanish - Beginner
Timeline
Merchandise Associate
Lowe's Home Improvement
10.2025 - Current
Sales Associate
Harbor Freight Tools
02.2023 - 09.2025
Sales Associate
Bealls & Burkes Outlet
05.2022 - 02.2023
Associate's degree - Business
Northeast Alabama State Community College
High School Diploma -
Plainview High School