Makayla Wrightsman
Kokomo,IN
Summary
Dynamic retail professional with extensive experience at Sam’s Club, excelling in merchandise presentation and inventory management. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in visual merchandising and stock control, consistently achieving optimal product availability and fostering a welcoming shopping environment.
Overview
2026
2026
years of professional experience
Work History
Merchandise Associate
Sam’s Club
Kokomo, IN
09.2020 - Current
- Assisted in inventory management, ensuring stock levels met customer demand and minimized shortages.
- Processed merchandise shipments, verifying accuracy and organizing products for efficient display.
- Maintained cleanliness and organization of sales floor, enhancing overall shopping experience for members.
- Collaborated with team members to restock shelves promptly, improving product availability for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Monitored product expiration dates and quality, ensuring compliance with safety standards and freshness guidelines.
- Participated in visual merchandising efforts, contributing to appealing product presentations that attract customers.
- Trained new associates on operational procedures, fostering a collaborative and knowledgeable work environment.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Rotated manufacturer products.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Assisted in the training and development of new associates, fostering a positive team environment.
Customer Service Representative
Lowes
Kokomo, IN
2017 - 2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on processes and systems to ensure consistent service delivery.
- Implemented feedback mechanisms to improve service quality and address customer concerns proactively.
- Collaborated with cross-functional teams to streamline communication and expedite issue resolution.
- Managed high-volume calls while maintaining a professional demeanor in challenging situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
Cone Palace
Kokomo, IN
2014 - 2017
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Analyzed sales trends to identify opportunities for growth and adjust strategies accordingly.
- Developed promotional displays to attract customers and boost sales during peak seasons.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma - Business Accountancy
Tri Central Highschool
Sharpsville, IN05.2016
Skills
Retail experience
Store organization
Cash management
Planogram execution
Merchandise presentation
Product rotation
Visual merchandising
Pricing and signage updates
Cleaning procedures
Display setup
Planograms
Product placements
Equipment monitoring
Store recovery
Sales
Restocking processes
Stock control
Pricing standards
Hospitality and accommodation
Merchandise lookup
Merchandise labeling
Active listener
Product inventory counts
Reliable and punctual
Store maintenance
Space planning
Vendor relations
Supplier audits
Maintaining stock levels
Friendly and outgoing
Clear communication
Product knowledge
Quality assurance
Timeline
Merchandise Associate
Sam’s Club
09.2020 - Current
Customer Service Representative
Lowes
2017 - 2020
Sales Associate
Cone Palace
2014 - 2017
High School Diploma - Business Accountancy
Tri Central Highschool