Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cristal Robles

Ogden

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Merchandise Associate

Home Goods
Riverdale
01.2023 - Current
  • Greet customers and process merchandise and stock by department. Clean and maintain store presentable. Cashier and help customer with finding items. Offer customers our credit rewards card and help apply on site.
  • Collaborated with team members to manage seasonal product transitions.
  • Coordinated end-of-day cash reports for management review.
  • Managed daily cash flow and reconciled discrepancies in cash drawers.
  • Processed cash transactions and maintained accurate financial records.
  • Ensured compliance with company policies regarding cash handling.
  • Developed efficient filing systems for financial documentation and reports.
  • Maintained accurate records of daily transactions.

Child Care

Independent
Ogden
10.2021 - 08.2023
  • I am a full time Nanny for a 2 year old, I clean up, entertain, help with child development, building good habits, teaching boundaries and respect.

Patient Service Representative Lead

Midtown Community Health Center
Ogden
11.2006 - 09.2020
  • Provide customer service in a friendly and efficient manner through call center. Monitor phone system to ensure patient access. Complete medical record's release requests for various purposes including legal and financial matters, ensures this process is streamlined and efficient.
  • Monitors team for quality work, timely completion of tasks and monitors staff for excellent customer service towards all patients served. Maintained schedules of staff rotation for incoming faxes. Routed patient messages appropriately and ensures patient service representative's are doing the same.
  • Collected accurate patient information for registration process, trained and worked with patient service representative staff to ensure a kind and welcoming patient registration process. Ensured staff are trained and efficient in the billing process and sees that errors are addressed in a timely manner.

Food Prep/Cashier

Gandolfo's New York Deli
Ogden
03.2006 - 11.2006
  • Open and closed the store, prepare breakfast, lunch and dinner sandwiches, Made pasta and all ingredients from scratch, stored and monitored food kept at proper temperatures. Did Food inventory, and delivery orders. Kept an active food handlers permit.

Cashier/Customer Service

Mervyn's
Ogden
10.2005 - 01.2006
  • Sorted and tracked clothing inventory, sizes and displays, worked as a cashier and in customer service as well.

Cashier/Customer Service

Sears
Ogden
10.2000 - 01.2001
  • Worked as a cashier where I developed, and practiced minor accounting skills, Customer service interactions and conflict resolution.

Education

High school diploma -

George Washington High School
Ogden, UT
05.2003

Skills

  • Bilingual English, Spanish
  • Excellent multi-tasker and team player
  • Familiar with state-wide immunization registry
  • Microsoft Word
  • Electronic medical record (e-clinical works)
  • Excel
  • Familiar with community outreach and coordinating volunteer programs with Midtown Community Health Center
  • Nannying
  • Medical Records
  • Toddler Care
  • Front Desk
  • Conflict Management
  • Food Preparation
  • Visual merchandising
  • Markdowns and promotions
  • Merchandise labeling
  • Store recovery
  • Stock control
  • Retail experience
  • Cash management
  • Team collaboration
  • Attention to detail
  • Customer engagement
  • Staff training
  • Retail
  • Pricing and shelf labeling

Certification

Certified Teeth Whitening Specialist

Timeline

Merchandise Associate

Home Goods
01.2023 - Current

Child Care

Independent
10.2021 - 08.2023

Patient Service Representative Lead

Midtown Community Health Center
11.2006 - 09.2020

Food Prep/Cashier

Gandolfo's New York Deli
03.2006 - 11.2006

Cashier/Customer Service

Mervyn's
10.2005 - 01.2006

Cashier/Customer Service

Sears
10.2000 - 01.2001

High school diploma -

George Washington High School

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Cristal Robles