EMILY ELLISON
Land O Lakes,USA
Summary
Resourceful and personable customer service professional with a proven ability to create positive experiences in fast-paced environments. Skilled in resolving concerns with empathy, managing high volume guest interactions, and maintaining a calm, friendly demeanor under pressure. Known for clear communication, strong teamwork, and a commitment to ensuring every customer feels valued and supported.
Overview
2
2
years of professional experience
Work History
Front Desk Sales Associate
Massage Luxe Spa
Tampa, FL
03.2026 - Current
- Assisted in developing customer loyalty programs, increasing client retention rates.
- Maintained accurate records of client interactions and transactions using spa management software.
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to client inquiries promptly, providing information about services and promotions.
- Confirmed appointments, communicated with clients, and updated client records.
Dunkin Donuts
Dunkin' Brands
02.2024 - 03.2026
- Prepares food and beverages in alignment with Dunkin' Brands' operational standards, ensuring quality, consistency, and customer satisfaction.
- Delivered exceptional guest service while maintaining a clean, safe, and well-organized work environment in accordance with company standards.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Degree - General Education
Florida Virtual School
Orlando, FL05-2023
Skills
- Customer Service
- Friendly
- Task Oriented
- Attention to Detail
- Staff Training
- Communication Skills
- Problem Solving
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Front Desk Sales Associate
Massage Luxe Spa
03.2026 - Current
Dunkin Donuts
Dunkin' Brands
02.2024 - 03.2026
High School Degree - General Education
Florida Virtual School