Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Peace Hoto

Auburn,WA

Summary

Developed skills in fast-paced customer service environment, focusing on effective communication and problem-solving. Demonstrates ability to handle multiple tasks simultaneously while maintaining high levels of customer satisfaction. Looking to transition into new field where these skills can be applied and expanded.

Overview

4
4
years of professional experience

Work History

Front Desk Sales Associate

Bill Pearce Motors Inc.
10.2023 - 01.2025


  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Utilized property management software effectively to manage bookings, cancellations, and payment processing.
  • Assisted in training new team members on company policies and best practices for optimal performance.
  • Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
  • Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
  • Coordinated guest reservations with accuracy to ensure a seamless booking experience.
  • Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
  • Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
  • Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.

Blow Mold Operator

Safeway Milk Plant
02.2021 - 07.2023
  • Resolved issues during startup and production while adhering to blow process sequence of operations.
  • Contributed to cost savings initiatives by suggesting process improvements that led to reduced waste and increased productivity.
  • Improved product quality with meticulous inspection, identifying and discarding defective items before packaging.
  • Set up blow mold and all associated equipment to minimize line changeover times.
  • Followed start-up, production and cleaning protocols, as well as completed required logs and documentation.
  • Analyzed test results, machine error messages and information to diagnose equipment problems.
  • Reduced machine downtime for increased productivity by performing routine maintenance and troubleshooting issues promptly.
  • Coordinated closely with Quality Control teams to address any concerns or discrepancies related to product specifications or performance standards.
  • Maintained a safe working environment by adhering to safety protocols and regulations consistently.

Education

Edmonds Community College
Lynnwood, WA

Skills

  • Goal oriented
  • Building relationships
  • Microsoft office
  • Scheduling appointments
  • Service promotion
  • Reservation booking
  • Friendly and helpful
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Adaptable and flexible

Languages

Ewe
Native or Bilingual

Timeline

Front Desk Sales Associate

Bill Pearce Motors Inc.
10.2023 - 01.2025

Blow Mold Operator

Safeway Milk Plant
02.2021 - 07.2023

Edmonds Community College

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Peace Hoto