Ryan Brewer
Stone Mountain,GA
Summary
Goal-oriented professional with a strong focus on customer service and problem-solving. Proven ability to enhance guest relations and streamline processes for improved efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
LA Fitness
Decatur, GA
02.2023 - Current
- Provided exceptional customer service, enhancing member satisfaction and retention rates.
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Assisted in membership sales, promoting fitness programs and services to potential clients.
- Implemented effective inventory management practices, optimizing merchandise display and organization.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Manage approximately 35-50 incoming calls, emails and membership inquiries per shift
Manager
Massage Heights
Decatur, GA
02.2023 - 08.2025
- Supervised daily operations to ensure optimal service delivery and client satisfaction.
- Trained and mentored staff on best practices and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Collaborated with team members to develop promotional strategies, increasing membership sales.
- Managed scheduling and resources to optimize team performance and service availability.
- Resolved client concerns promptly, ensuring positive experiences and repeat business.
- Analyzed operational data to identify trends, informing strategic decision-making processes.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Sold over 300 memberships while also training upcoming sales representatives
Skills
- Goal oriented
- Building relationships
- Microsoft office
- Scheduling appointments
- Guest relations
- Problem-solving
- Customer service
- Multitasking
- Team collaboration
- Organizational skills
- Detail-oriented
- Documentation and reporting
Certification
- Licensed Massage Therapist - 2021- Current
- Massage Therapy/ Neuromuscular Therapy - Gwinnett College [2020-2021]
Timeline
Front Desk Sales Associate
LA Fitness
02.2023 - Current
Manager
Massage Heights
02.2023 - 08.2025