Emily Elpedes
Mission Viejo,CA
Summary
Dynamic professional with 5+ years of experience in customer service, administration, and sales. Voted 2022 Clinic MVP at Rausch PT DP. Passionate about fitness, with expertise in relationship-building and creating welcoming client environments. Eager to apply skills and transition into the health and wellness industry.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Wee Thrive Pediatric Therapy Group
02.2023 - 10.2024
- Welcomed and assisted 90-100 patients and their families daily with scheduling, insurance verification, and billing inquiries
- Managed daily administrative operations, including cash handling, and copay collection
- Delivered exceptional customer service, answering client questions with empathy and precision
Assistant Office Manager
Rausch Physical Therapy, INC.
11.2021 - 02.2023
- Supervised and trained front desk staff, ensuring efficient clinic operations
- Compiled and analyzed clinic performance reports to improve patient services
- Organized 100s of patient records, fostering seamless communication between teams and patients
Front Desk Receptionist
Rausch Physical Therapy, INC.
09.2020 - 11.2021
- Sold 40+ wellness and massage memberships, meeting sales goals consistently
- Coordinated patient scheduling and maintained confidentiality for 1,000+ clients
- Acted as liaison between insurance providers, billing departments, and clients
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Personal Trainer
The Perfect Workout
09.2020 - 02.2021
- Guided and supported clients (5-20 per day) through various slow-motion strength training exercises on Nautilus machines
- Created, scheduled, and compiled weekly and daily personalized exercise routines for each client
- Independently supervised the administrative operations and cleanliness of the studio during shift
Assistant Director
CSUF Daily Titan
01.2020 - 05.2020
- Responded to and fostered relationships with inbound leads via phone, email, and in-person interactions
- Aided in leading and supervising sales team of 10-12 Account Executives
- Provided clear verbal and written information to clients and coworkers in preparation for Daily Titan events
Account Executive
CSUF Daily Titan
08.2019 - 12.2019
- Managed the entire sales cycle; generating approximately $2,100 in personal sales
- Scheduled local and national organizations to attend and partake in Daily Titan events and papers
- Promoted organizations’ missions, causes, products and services to the CSUF community via Daily Titan’s advertising platforms
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA05.2020
Skills
- ACE Group Fitness Instructor Certified (2020-2023, Recertification in Process for 2025)
- CPR & AED Certified (National CPR Foundation)
- Proficient in Google Workspace and Microsoft Office Suite
- Professional Sales Certified
- Customer service
- Scheduling
- Data entry
- Office administration
Timeline
Administrative Assistant
Wee Thrive Pediatric Therapy Group
02.2023 - 10.2024
Assistant Office Manager
Rausch Physical Therapy, INC.
11.2021 - 02.2023
Front Desk Receptionist
Rausch Physical Therapy, INC.
09.2020 - 11.2021
Personal Trainer
The Perfect Workout
09.2020 - 02.2021
Assistant Director
CSUF Daily Titan
01.2020 - 05.2020
Account Executive
CSUF Daily Titan
08.2019 - 12.2019
Bachelor of Arts - Business Administration
California State University, Fullerton
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