Emily Cruz
Puyallup,WA
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and eager to learn new concepts quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Pho Hoa
Lakewood, WA
07.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Warehouse Associate
Amazon
01.2022 - 05.2023
- Provided a safe area
- Received higher rates than expected
- Learned how to do other roles such as decanting and water spidering
- Maintained a clean work area.
- Assisted in loading finished goods onto delivery vehicles as required.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Bobarista
Melody Boba House
09.2021 - 11.2021
- Cleaned machines, utensils, counters, and seating area
- Handled cash and operated a cash register
- Memorized multiple drink recipes
- Prioritized drinks while managing interruptions
- Maintained and operated boba machines, blenders, espresso steamers, and other equipment
- Provided a friendly and positive attitude to customers and coworkers.
Barista
Safeway Starbuck
02.2021 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Described menu items to customers and suggested products based on stated preferences
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Educated customers on beverage menu items and provided samples of daily brews
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
high school degree -
Spanaway Lake High School
01.2021
Zollege Dental Assiting Program
Puyallup, WASkills
- Tea expertise
- Safe food handling practices
- Espresso machine operation
- Coffee expertise
- Up-selling
- Team player
- Cleanliness standards
- Guest Engagement
- Performance Improvement
- Menu knowledge
Certification
Food handlers certification
Registered Dental Asisstant
Timeline
Server
Pho Hoa
07.2023 - Current
Warehouse Associate
Amazon
01.2022 - 05.2023
Bobarista
Melody Boba House
09.2021 - 11.2021
Barista
Safeway Starbuck
02.2021 - 08.2021
high school degree -
Spanaway Lake High School
Zollege Dental Assiting Program