Emily Enciso

• Voicemails/Calls- English & Spanish
• Interpret when needed
• Cancel log/ R.S log & Campaign Tracker
• Managed scheduling for appointments, ensuring efficient use of resources and optimal patient flow.
• Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• And all other duties assigned.

• Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
• Coordinated with medical staff to ensure timely patient care and effective communication of scheduling changes.
• Managed incoming calls, providing excellent customer service while addressing patient inquiries and appointment requests.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Opened new accounts and documented personal, demographic, and payment information in the system.
• Set up appointments with interested customers according to schedule availability.

• Provide high quality customer service in accordance with our company's customer service standards, policies, and procedures
• Assisted in stocking shelves, ensuring product availability and organization.
• Issue returns, exchanges, and purchases as requested by the customer
• Worked a flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Medical terms
• Assisted in delivering patient care under supervision, ensuring comfort and safety.
• Observed and reported changes in patient conditions to nursing staff promptly.
• Supported nursing staff with routine tasks, contributing to efficient workflow management.
• Improved patient comfort by providing compassionate and empathetic care.
• Learned proper techniques for basic patient hygiene and mobility support.
• Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
• And all other duties assigned

CPR certified (has expired, but renewing soon)

Looking to further my education