Emily Erlich
Reynoldsburg,OH
Summary
Proven track record in enhancing customer loyalty and streamlining patient care processes, as demonstrated during my tenure at AT&T. Skilled in HIPAA compliance and exceptional customer service, with strong educational background in the medical field. Seeking to work in the medical field in effort t to move toward long term career goal.
Overview
2
2
years of professional experience
Work History
Retail Sales Consultant
AT&T
06.2023 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased average transaction value through strategic cross-selling of complementary products.
- Greeted customers and provided outstanding customer service.
Summer Student Intern
Pediatrics Associates
05.2022 - 08.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Canal Winchester High School
Columbus05.2023
Some College (No Degree) - Medical Office
Eastland Career Center
Columbus, OHSkills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- CPR
Timeline
Retail Sales Consultant
AT&T
06.2023 - Current
Summer Student Intern
Pediatrics Associates
05.2022 - 08.2022
High School Diploma -
Canal Winchester High School
Some College (No Degree) - Medical Office
Eastland Career Center
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