Dane Delgadillo

• Serve as a front-line customer service representative, greeting and checking in customers while managing daily appointment flow in a fast-paced retail environment.
• Assist customers with account reviews, billing explanations, service changes, and plan optimization, ensuring clear understanding and satisfaction before departure.
• Schedule, confirm, and manage customer appointments while maintaining accurate records and follow-ups.
• Adhere strictly to company policies, legal regulations, and data privacy requirements when handling customer accounts and documentation.
• Provide in-store support and first-level troubleshooting for customer services, devices, and accounts, acting as a liaison between customers and technical support teams.
• Process sales and service transactions for internet, mobile, and home services, as well as hardware including phones, tablets, and wearable devices.
• Identify opportunities for upgrades, add-ons, and referrals—including business account referrals—while maintaining a customer-first, service-oriented approach.
• Utilize secure badge access and internal systems to access restricted areas and customer information in compliance with workplace protocols.
• Consistently deliver positive customer experiences, earning strong rapport and repeat visits through professionalism, patience, and clear communication.

• Utilize CRM systems to track sales performance and manage customer relationships effectively.
• Handle cash, electronic or card transactions accurately while adhering to established security procedures.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Work with homeowners to assess their needs and recommend roofing, siding, and window solutions tailored to their homes.

• Conduct in-home inspections and present findings, helping clients make informed decisions on home improvement projects.

• Develop expertise in James Hardie siding, GAF roofing systems, and energy-efficient triple-pane windows.

• Assist customers with financing options, guiding them through paperwork and ensuring a smooth approval process.

• Consistently meet and exceed sales goals by building strong client relationships and providing excellent service.

• Handle contract processing and ensure timely submission of project details and financing documentation.

• Procured and organized project documents, reports and files.
• Responded to customer issues to provide immediate resolution and improve retention.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Handled tenant complaints and expedited maintenance requests.
• Collected monthly rental fees, deposits and payments.
• Met with prospective tenants to show property and assess applications or sign leases.
• Completed lease applications and verifications, notifying prospects of results.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Facilitated tenant paperwork processing and verification.
• Investigated and resolved property complaints and violations to foster pleasant storage environment for tenants.
• Updated tenant and unit information to keep current in housing database.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Drafted and monitored budgets for overall maintenance and operations.
• Kept property clean and ensured all units were kept up to date in our system depending on if people had moved into them or moved out.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Worked a position at the customer service counter
• My job required me to greet and assist customers in a wide range of ways.
• My responsibilities for this job included checking out purchases, processing refunds and returns, answering phones and other clerical work.
• Sorting of products for their respective departments, searching store records for sales, processing bill payments, contacting other stores about stock for customers.
• Helped process orders for the fulfillment team and was familiar with most of the programs that they use for their orders.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Maintained front check out area to keep traffic flows running smoothly and efficiently.
• Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.

• Family run business, started by my father dealing in upscale antiques, furniture and collectibles across many different local public markets and consignment stores in the Bay Area and one in Bremerton.
• I have a collective 11 years of experience from my responsibilities
• Ranging all the way from physical and basic clerical tasks such as setting up/managing booths, research, handling and sometimes restoration of fragile goods to business skills such as selling and dealing with customers in a public setting.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Bagged or packaged purchases and wrapped gifts.
• Maintained records related to sales for store management.